Support Technician (L1)

12-month Fixed Term Contract

Potentiam is a fast-growing global offshore solutions provider connecting top talent with leading UK and European businesses. With offices across South Africa Romania India and Brazil we offer international exposure real career progression and the opportunity to work with high-performing global teams.
We combine global opportunity with local support giving you the chance to grow make an impact and build a long-term career in a business thats scaling fast.

Global clients. Clear progression. Real opportunity.

About Our Client

Our client is an IT leasing specialist partnering with Apple Microsoft Dell Lenovo and many more. They support over 5000 customers across the UK and Europe with flexible leasing Devices for Teams solutions and worldclass service.

Purpose of role

To provide high-quality remote technical support to customers and internal teams ensuring timely resolution of hardware software and connectivity issues.

Duties and responsibilities

Technical Support & Troubleshooting

• Diagnose and resolve hardware and software issues for laptops desktops and peripherals.
• Provide remote assistance via VPN/RDP and on-site support when required.
• Configure devices for Azure AD MFA and Office 365 environments.
• Customer Service
• Respond promptly to support tickets and maintain clear communication with clients.
• Ensure customer satisfaction by delivering solutions within agreed timeframes.

System Setup & Configuration

• Install and configure operating systems antivirus and productivity tools.
• Set up SharePoint/OneDrive sync and ensure proper integration with company systems.

Reporting & Documentation

• Maintain accurate records of support activities and escalate complex issues.
• Assist in generating reports on technical support performance when requested.

Continuous Improvement

• Suggest process improvements and contribute ideas for enhancing technical support services.

Skills & Abilities

Essential

• 2 Years Previous experience in a customer-facing/ telephone technical role
• Strong knowledge of Windows OS networking and VPN configuration.
• Experience with Azure AD MFA and Office 365 administration.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage time effectively.

Desirable

• Familiarity with JAMF and Sophos environments.

Location and hours

Cape town I UK business hours I Hybrid

Data Privacy Notice

The personal information you provide during the application and recruitment process will be used solely for recruitment purposes in accordance with our data protection policies.
For any questions regarding data processing related to HR activities please contactChantal
All data shared with third parties complies with applicable confidentiality and retention requirements.

Required Experience:

IC