Support Resource Officer (Dispatcher)

Rivonia Johannesburg (On-site)
Permanent Role
Closing Date: 29 May 2026

Our client is a well-established and reputable organisation within the emergency medical services and healthcare sector. Operating a national footprint they are committed to delivering rapid reliable and high-quality emergency response services. Their contact centre plays a critical role in ensuring life-saving interventions are dispatched efficiently and effectively.

The Support Resource Officer (Dispatcher) is responsible for coordinating emergency response vehicles using a Computer Aided Dispatch (CAD) system to ensure timely assistance to incidents.
The role also involves assisting in receiving logging and prioritising both emergency and non-emergency calls while determining the appropriate response and level of care required.

• Dispatch emergency vehicles in accordance with CAD system protocols
• Receive prioritise and log incoming emergency and non-emergency calls
• Process and coordinate incident alerts efficiently
• Support the contact centre with general administrative tasks
• Ensure accurate data capturing and communication during high-pressure situations

Essential:

• Grade 12 (Matric)
• Exposure to a Contact Centre or Emergency Contact Centre environment

Advantageous:

• BAA / Level 3 First Aid Certification
• 1-3 years experience in dispatching within an EMS contact centre

• Strong computer literacy (Microsoft Office)
• Knowledge of dispatch systems and vehicle coordination
• Understanding of emergency care environments
• Excellent typing skills and attention to detail
• Strong verbal and written communication in English
• Knowledge of geographical locations
• Professional telephonic and email etiquette
• Ability to perform under pressure in time-critical situations

All applicants will be considered in line with the organisations Employment Equity Plan. Preference may be given to candidates who meet the minimum requirements and align with EE objectives.

If you meet the above criteria and are interested in this opportunity please submit your application to before 29 May 2026.