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Support Engineer
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
10 November 2026 (13 hours ago)
Posted:
Application Deadline:
7 February 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Join a customer-focused technology team providing first-line IT support to end users. This role is ideal for someone with a strong customer service mindset excellent communication skills and a solid understanding of Microsoft technologies and troubleshooting fundamentals.
Job Description:
Provide Level 1 technical support to users via phone email and remote support tools ensuring issues are resolved efficiently and professionally. Log manage and escalate support tickets where required while delivering a high standard of customer service. Assist with troubleshooting Windows Microsoft 365 hardware software and basic network-related issues.
Skills & Experience:
- Strong customer service and communication skills
- Excellent written and spoken English
- Solid understanding of Windows operating systems
- Basic knowledge of Microsoft 365 applications and services
- Ability to diagnose and troubleshoot common IT issues
- Exposure to ticketing systems (e.g. ServiceNow Freshservice Zendesk Jira Service Management)
- Experience using remote support tools is advantageous
- Strong problem-solving skills and attention to detail
- Ability to work effectively in a fast-paced support environment
- Relevant IT qualification certification or equivalent experience preferred
Qualification:
- CompTIA A Certification
- CompTIA Network Certification
- Relevant IT Diploma Degree or equivalent technical qualification advantageous
- Microsoft certifications beneficial
- Exposure to Active Directory and user account administration
- Basic networking knowledge (DNS DHCP TCP/IP)
- Experience supporting desktop laptop and mobile devices
- Previous experience in an IT helpdesk or service desk environment
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Required Experience:
IC
About Company
Communicate Recruitment is Specialist recruitment company with a specialisation in Finance, IT and Engineering recruitment. Our aim is to partner with you and introduce you to great careers and exceptional candidates.
