Supervisor, Ocean Export, Air & Sea

Location: ZAF - Cape Town Falcon Cres (Headquarter)
Job Posting Title: Supervisor Ocean Export Air & Sea
Time Type: Full Time

Main Purpose of the Role:

The Ocean Export Supervisor is responsible for leading and managing the day-to-day operations of the Ocean Export department ensuring that all export shipments are processed efficiently accurately and in accordance with customer requirements company procedures and industry regulations. The role provides operational leadership to the team by driving performance maintaining service quality and ensuring that departmental objectives and customer expectations are consistently achieved. A critical aspect of the role is building and maintaining strong relationships with customers carriers overseas offices transport providers and internal stakeholders. Through regular customer engagement and performance monitoring the supervisor ensures SLA and KPi commitments are met while identifying opportunities for continuous improvement operational efficiencies and business growth.

Job Related Requirements:

• Grade 12
• Minimum 7 years experience in ocean freight forwarding Import and Export
• Minimum 2 years in a supervisory role
• Own Transport
• Ability to work overtime / after hours when required
• Leadership courses (DSV talent pool etc.) OR Management programs advantage

Electives

• Knowledge of current Incoterms
• Knowledge of international freight forwarding
• Excellent communication skills
• Good planning and self-management skills
• Knowledge of Hazardous/Dangerous Goods

Duties & Responsibilities

• Run with daily exception reports for operations and manage with staff
• Manage productivity daily / weekly / monthly
• Drive internal and external metrics daily / weekly
• Evaluate service levels weekly / monthly
• Customer relationship management and service delivery excellence.
• Process compliance data quality and operational governance.
• Continuous improvement and efficiency enhancement initiatives
• Processing of ocean export shipments end to end
• To drive metric performance
• To support sales in their objectives in achieving growth targets
• To support operations with queries and manage customer expectations
• Identify and target opportunities for improved effiencies
• Identifying problems in a project design and evaluating alternative methods
• Directly supervising staff
• To ensure accurate and timely reporting
• To identify improvements on processes within operations to drive efficiency
• To manage any new processes or system developments with operations
• To manage staff and career development to ensure the retention of key staff and their progress within the organization

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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Disclaimer: Due to the high volume of applications received only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSVs Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.