SSA Quantitative Senior ResearchInsights Executive

OVERVIEW OF THE ROLE:

If you are curious about people and what drives their behaviour passionate about data and market research and enjoy working with clients and colleagues across different markets and cultures this could be the ideal opportunity for you.

As a Senior Research Executive you will work with multinational clients across Africa and globally helping to solve complex business challenges through innovative research and data-driven insights. You will play a key role in designing and delivering quantitative research projects collaborating with clients and internal teams to ensure research outcomes translate into meaningful business decisions.

Working across a diverse range of industries you will support research programmes covering brand strategy communications customer experience product development innovation consumer behaviour and business planning. From research design and project management through to analysis reporting and client presentations you will contribute to delivering high-quality insights that create impact for our clients.

This is a South African-based regional client servicing role offering the opportunity to work on projects across multiple African markets and collaborate with colleagues throughout MDIs global network.

Required Skills:

KEY PERFORMANCE AREAs:

RESEARCH DESIGN:

• Working with Research Directors across the MDI network you will help design research programs that provide answers to clients business questions
• Appraising client briefs to understand client needs and business objectives
• Demonstrate critical thinking and research knowledge to produce effective proposals
• Collaborate with clients to suggest and implement best practice research designs and output
• Input and develop quantitative surveys
• Checking questionnaire scripts for logic and flow before deployment to ensure an optimal consumer experience

PROJECT MANAGEMENT:

• Manage projects to ensure that they are delivered against agreed objectives and within required budgets and timelines
• Schedule and lead regular planning and review meetings
• Highlighting project management concerns with your manager to ensure seamless client service
• Ability to work outside of defined parameters and be able to adapt to situations as they change
• Prepare simple project costings for the Directors sign-off including the liaison with suppliers
• Building strong relationships with suppliers to ensure the best project outcomes for MDI

REPORTING:

• Working with Research Directors inputting into all elements of reporting such as the analysis requirements inputting data into charts checking data in the charts assisting with report commentary and summary
• bility to synthesise complex data into compelling stories and commercially relevant recommendations that align to the clients research and business objectives
• Commitment to producing insightful high-quality and timely deliverables to our clients

CLIENT ENGAGEMENT:

• MDI is renowned for its excellent high-level interactions with its clients we strive to understand their business to enable us to be true partners.
• Proactively sell the benefits of MDI to potential clients.
• Manage day-to-day client relationships acting as a trusted research partner and ensuring a consistently high standard of service delivery.
• Proactive & responsive communication with all clients.
• Consistent timely delivery.
• Present to client audiences in an engaged and energized way.

PEOPLE MANAGEMENT RETENTION & ATTRACTING TOP TALENT:

• Where assigned direct reports take responsibility for their development coaching performance management and quality assurance. Involving: training mentoring coaching overseeing and correcting their work to ensure optimal delivery. Ensure all client-facing outputs are reviewed and approved prior to delivery.
• Scheduling regular feedback sessions throughout the line reports probation period. Ensuring annual appraisal sessions are conducted with your line report(s) these should be clear and concise highlighting any development areas as well as key areas of strength.

TEAMWORK & COLLABORATION:

• Effective and efficient team member who demonstrates a strong spirit of collaboration openness towards people of different cultures and a proactive attitude to build relationships internally and externally with teams and markets beyond ones own.