Software Development Engineer, AWS Support

Work hard have fun and make history at AWS! Amazon Web Services has been rated one of the most admired companies globally both for Innovation and Customer Service. At AWS Kumo you will be on the forefront of driving Cloud innovation for industry leaders around the globe.

Kumo (pronounced Koo-mo the Japanese word for cloud) is the global product and engineering organization for AWS Support a multi-billion $ business. Kumos products used by AWS customers and the internal Amazonian teams that help them are vital to ensuring exceptional customer experiences on AWS. Kumo has a broad portfolio of customer-facing and internal services. Our public-facing properties include AWS Trusted Advisor AWS Health Automation Recommendations & Insights AWS Support Center AWS Knowledge center and many more. Our internal AWS Support teams rely on Kumo services to interact with AWS customers diagnose and resolve customer issues and safely share information across AWS teams. These services must work seamlessly and be available when AWS services are not. Any changes to these tools has a force multiplicative effect on how customers experience AWS and the efficiencies of the internal workforce.

The Kumo organization is globally distributed with larger teams located in Seattle - Washington Cape Town - South Africa and Vancouver - Canada.

We are looking for engineers to join our team in building the services that allow AWS customers to communicate with AWS Support Engineers. Your work will be the face of AWS Support to our customers; you will work to expand the communication channels we support so that our customers can reach out with convenience within the context of their work. You will utilize cloud-native technologies developed right alongside you: AWS Lambda DynamoDB API Gateway etc. You will innovate on the user experience by working closely with our customers and partners.

Our team applies modern development practices and utilizes native AWS tools to do them. We operate in a multi-region redundant environment to ensure reliability; we continuously deploy to all regions through an automated pipeline; we use CloudWatch and other tools to help us monitor and diagnose. We loosely follow an agile methodology and most of all we focus on getting things done and delivering value to customers.

We combine the culture of a startup the innovation and creativity of a R&D Lab the resources support and work-life balance of a mature organization and technical challenges at the scale of AWS. Come join us!

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Amazon knows that a diverse inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture we offer accommodations during the interview and onboarding process. If youd like to discuss your accommodation options please contact your recruiter who will partner you with the Applicant-Candidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing We want all Amazonians to have the best possible Day 1 experience. If youve already completed the interview process you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1.

Key job responsibilities
In this role you will:
Write high-quality efficient testable code in Kotlin Java and other object-oriented languages.
Build highly available secure distributed systems in micro-services container and distributed cluster-compute architectures.
Collaborate with high calibre engineers in the industry to work on some of the most complex challenges in large-scale computing.
Own and operate the systems that you build based on real-time customer data and demanding service-level agreements.
Contribute to planning design implementation testing operations and process improvement as a member of a Scrum team.
Influence the system architecture own and implement specific components and help shape the overall user experience.
You must insist on the highest standards for quality maintainability security and performance as you will ensure that engineering best practices are followed and that software is designed to be highly available dynamically scalable and resilient to continuity threats. You are a person with a commitment to team work and who enjoys working on ground breaking technology is customer obsessed and thrives on the challenge of building something new that will eventually operate at world-wide scale.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

- 4 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Experience building complex software systems that have been successfully delivered to customers
- Experience contributing to the architecture and design (architecture design patterns reliability and scaling) of new and current systems
- Experience programming with at least one software programming language

- Bachelors degree or equivalent
- Experience in debugging profiling and implementing software engineering best practices in large-scale systems

Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.