Soft Service Supervisor

Operational Management

• Supervise the Moves & Churns team and ensure all relocations furniture moves and equipment transfers are executed safely efficiently and with minimal disruption.
• Support the Soft Services Manager in maintaining high standards across cleaning hygiene landscaping pantry ponds pest control waste management reception and related services.
• Conduct routine site inspections and service quality audits.
• Monitor contractor performance and ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs).
• Provide operational support during peak workload periods events and special projects.

Supplier and Contract Management

• Assist with supplier governance activities and performance reviews.
• Monitor supplier compliance with contractual obligations and regulatory requirements.
• Support contract evaluations and KPI reporting processes.
• Assist in drafting Bills of Quantities (BOQs) obtaining quotations and preparing comparative analyses.

Administration and Reporting

• Prepare agendas attend meetings record minutes and track action items.
• Produce accurate reports presentations spreadsheets correspondence and operational documentation.
• Maintain document control systems and ensure records remain audit-ready.
• Upload and manage information on Tsebo systems and shared drives.

Stock and Asset Management

• Act as custodian of hygiene and beverage consumables.
• Manage stock levels usage monitoring replenishment planning and reporting.
• Assist with quality control processes and recommend continuous improvement initiatives.

Financial Administration

• Support operational budget monitoring and cost control processes.
• Assist with purchase orders and expedite urgent procurement requests where required.
• Prepare basic financial reports and analyses using Microsoft Excel.

Compliance SHEQ and Risk Management

• Maintain compliance records HSE documentation and statutory certificates.
• Support SHEQ initiatives and ensure adherence to Tsebo and client policies.
• Ensure safe working practices are followed by internal teams and service providers.

People Management and Customer Service

• Coordinate leave schedules and workforce planning for Soft Services staff.
• Foster positive working relationships with clients subcontractors suppliers and internal stakeholders.
• Respond proactively to service-related issues and customer concerns.
• Promote a culture of continuous improvement professionalism and service excellence.