Skills coach Technical Training

To facilitate and optimise Learning and Development sessions on processes; products; systems and technology to improve the knowledge; skills and performance of employees thereby enhancing the overall performance of the business.

• Conduct learning needs analyses with business stakeholders to identify capability gaps and develop targeted learning and development solutions.
• Build relationships with stakeholders to understand business priorities determine learning requirements and develop effective training interventions that support business objectives.
• Design develop implement and evaluate end-to-end learning interventions including training plans curricula facilitator guides assessments job aids and performance support resources across asset management products including Unit Trusts Tax-Free Investments Endowments Retirement Annuities Preservation Funds and Living Annuities.
• Translate complex investment product process system and regulatory information into practical engaging and client-centric learning solutions for consultants sales support teams financial planners and other client-facing audiences.
• Design and facilitate learning interventions using a variety of methodologies including classroom virtual digital and blended learning approaches to ensure optimal knowledge transfer and learner engagement.
• Create innovative and engaging learning experiences through role plays simulations case studies practical exercises assessments and digital learning solutions.
• Support business readiness by designing and delivering learning interventions in response to product process system and regulatory changes ensuring effective implementation and adoption.
• Monitor learner progress competence and the transfer of knowledge through appropriate assessment and evaluation methods ensuring learning objectives are achieved.
• Request analyse and apply learner and stakeholder feedback to continuously improve learning interventions and learner outcomes.
• Build trusted stakeholder relationships and provide expert guidance on learning capability development and performance improvement initiatives.
• Work independently with a high degree of ownership judgement and foresight proactively identifying stakeholder needs and recommending learning solutions with minimal supervision.
• Manage multiple learning initiatives simultaneously delivering high-quality solutions within agreed timelines and adapting quickly to changing business priorities.
• Ensure training-related administration reporting and recordkeeping requirements are completed accurately and timeously.
• Enhance productivity by recommending and implementing innovative learning methodologies and solutions that improve employee capability and business performance.
• Align learning solutions to organisational strategy enabling employees to confidently apply new knowledge enhance client outcomes and support business growth.
• Contribute to the broader Learning & Development (L&D) team by supporting cross-functional initiatives sharing best practices and collaborating on projects that enhance learning talent and organisational development outcomes.

• Bachelor of Commerce or Bachelor of Business Science Degree

• 3 years facilitating experience in a related business environment preferably within Financial Services Asset Management Investments or a client servicing environment.

Preference will be given to individuals from underrepresented groups.