Service Desk & Client Support Co-ordinator Cape Town (On-Site)

Our client is seeking a proactive and customer-focused Service Desk & Client Support Co-ordinator to join their team in Cape Town. This role is ideal for an individual who thrives in a fast-paced IT support environment and takes pride in delivering exceptional customer service while ensuring support requests are managed efficiently from initiation through to resolution.

The successful candidate will act as a key liaison between clients and technical teams ensuring clear communication effective ticket management and a consistently high standard of service delivery.

Key Responsibilities

• Manage and monitor support tickets throughout their lifecycle
• Maintain regular communication with clients regarding incidents and service requests
• Coordinate with technical teams to ensure timely resolution of issues
• Prioritise and track tickets according to business impact and urgency
• Escalate incidents appropriately when specialist intervention is required
• Follow up proactively on outstanding tickets and customer queries
• Ensure accurate documentation and ticket updates
• Assist in maintaining service delivery standards and client satisfaction

Requirements

• Previous IT Helpdesk or Service Desk experience
• MSP (Managed Services Provider) experience highly advantageous
• Strong customer service and stakeholder management skills
• Ability to take ownership of support requests through to completion
• Excellent organisational and time-management skills
• Strong problem-solving and critical-thinking abilities
• Good technical understanding to effectively triage incidents
• Excellent verbal and written communication skills
• Ability to work independently and proactively within a team environment

Only shortlisted candidates will be contacted.
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Visit our website for more exciting career opportunities: will only be conducted with short listed candidates. Should you not hear from us within 4 days please consider your application unsuccessful.