Service Centre Supervisor

Location: Muizenberg Cape Town South Africa

About the Role

Were looking for an experienced hands-on Service Centre Supervisor to take ownership of day-to-day operations at our Cape Town Service Centre. Youll be responsible for managing our team of Repair Technicians driving performance against key operational metrics and ensuring every repair moves through the centre efficiently safely and in line with company SOPs.

This is a role for someone who can supervise people as well as process someone whos comfortable on the floor in the numbers and having the tough conversations when standards slip.

Key Responsibilities

Staff Management

Supervise all Service Centre staff including Cellphone and General Repair Technicians through their reporting line

Provide frequent hands-on management across all aspects of staff performance

Counsel underperforming staff and drive continuous improvement across the team

Ensure staff comply with all Service Centre SOPs including booking-in procedures uniform policy and staff search/exit procedures

Metrics & Performance

Maximise quotation revenue exceeding incentive-linked targets

Ensure quotations are converted (populated to accepted and repaired) within 10 days

Maintain average warranty repair turnaround under 2.5 days (average of 5 days permitted 16 December 15 February)

Ensure in-warranty and shop stock repairs do not exceed 10 days

Keep the repair store balance below an average of R10000

Keep the seconds store balance below an average of R10000

Stock & Spares Management

Ensure all stock is booked in within 24 hours of arrival with iPhones assessed and credited within 24 hours in line with company procedure

Ensure spares are neatly unpacked labelled and stored correctly

Request spares from other branches where required

Supervise and return third-party stock to suppliers as required

What Were Looking For

Proven experience supervising or managing a repair service centre or workshop environment

Strong working knowledge of repair workflows warranty processes and SLA-driven operations

Comfortable managing metrics targets and reporting (quotations turnaround times stock balances)

Confident managing and developing a technical team including performance counselling

Strong attention to detail particularly around stock control spares management and SOP compliance

Good communication and leadership skills

Honest reliable and able to take ownership of a busy high-throughput environment

What We Offer

Competitive salary based on experience

A leadership role with real ownership over centre performance

Opportunity to grow within the company

Supportive management structure

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How to Apply

Send your CV and a short summary of your supervisory/management experience to and .

Closing date: 31/07/2026

Crusaders Corporate values skilled reliable people who take pride in their craft if thats you wed love to see your application.

• C
• Flo
• Leadership
• Management
• Operations
• Stock Control
• Team Management