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Senior Technical Consultant | Microsoft 365 & SharePoint
Job Location:
Job Location:
Cape Town - South Africa
Yearly Salary:
ZAR 500000 - 500000
Yearly Salary:
Posted:
2 September 2026 (4 days ago)
Posted:
Application Deadline:
30 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Are you the person everyone turns to when a technical issue seems impossible to solve
My client is looking for a Senior Support Consultant who enjoys tackling complex challenges becoming the go-to technical expert and making a real impact on customer success. This is an opportunity to work with modern Microsoft technologies in a growing SaaS environment where your expertise will be valued your input will influence product improvements and your career can continue to develop.
Youll gain exposure to global customers collaborate with highly skilled technical teams and work with technologies including Microsoft 365 SharePoint Online Azure and cloud-based platforms.
My client is looking for a Senior Support Consultant who enjoys tackling complex challenges becoming the go-to technical expert and making a real impact on customer success. This is an opportunity to work with modern Microsoft technologies in a growing SaaS environment where your expertise will be valued your input will influence product improvements and your career can continue to develop.
Youll gain exposure to global customers collaborate with highly skilled technical teams and work with technologies including Microsoft 365 SharePoint Online Azure and cloud-based platforms.
Job Description:
As a Senior Support Consultant you will take ownership of critical customer issues and help deliver exceptional support experiences across a sophisticated software platform.
Responsibilities include:
- Managing and resolving complex technical incidents and escalations
- Acting as a trusted advisor to customers providing technical guidance and best-practice recommendations
- Working closely with Product Engineering and Platform teams to investigate and resolve challenging issues
- Ensuring high-quality ticket management and service delivery
- Identifying recurring issues root causes and opportunities for improvement
- Building strong customer relationships and maintaining trust during critical support situations
- Troubleshooting Microsoft 365 and SharePoint Online environments
- Assisting with document template and platform-related technical issues
- Mentoring junior team members and sharing technical knowledge
- Contributing to documentation processes and continuous improvement initiatives
- Participating in a shared standby and after-hours support rotation for global customers
Skills & Experience:
- Minimum 5 years experience in SaaS support technical consulting or a similar technical support environment
- Experience handling complex technical escalations and high-priority incidents
- Strong troubleshooting and analytical problem-solving skills
- Minimum 3 years hands-on experience with Microsoft 365 and SharePoint Online
- Experience working within cloud-based environments
- Exposure to Power Automate would be advantageous
- Excellent verbal and written communication skills
- Strong stakeholder management and customer engagement abilities
- Ability to work independently while collaborating effectively across multiple teams
- Experience mentoring coaching or supporting the development of others
- Strong organisational and time-management skills
Qualification:
- Relevant tertiary qualification or equivalent industry experience
- Candidates must be based in Cape Town and able to attend the office on designated in-office days
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Required Experience:
Senior IC
About Company
Communicate Recruitment is Specialist recruitment company with a specialisation in Finance, IT and Engineering recruitment. Our aim is to partner with you and introduce you to great careers and exceptional candidates.
