Senior Technical Architect (Collaboration Technologies)

Our client in the consulting space is seeking a Senior Collaboration Technical Architect to lead the design and technical strategy of enterprise Collaboration Unified Communications (UC) Contact Centre (CC) and Customer Experience (CX) solutions. This client-facing role combines solution architecture consulting and pre-sales expertise to design secure scalable and innovative solutions that address business challenges. The successful candidate will act as a trusted advisor leading customers from discovery through implementation while ensuring successful delivery.

Key Responsibilities

• Design end-to-end Collaboration UC CC and CX solutions aligned to business objectives.
  
• Translate business requirements into technical architectures implementation roadmaps and integration designs.
  
• Produce high- and low-level designs architecture documentation technical specifications and implementation plans.
  
• Lead customer discovery workshops solution presentations technical consultations and executive briefings.
  
• Support pre-sales activities including RFP/RFI responses Statements of Work (SoW) proposals pricing and solution reviews.
  
• Design integrations with Active Directory/Entra ID CRM ERP ITSM APIs REST services identity management and enterprise applications.
  
• Architect cloud hybrid and on-premises contact centre and customer experience solutions including legacy migration initiatives.
  
• Ensure solutions comply with security governance privacy and enterprise architecture standards.
  
• Provide technical leadership during Proof of Concepts (PoCs) implementation deployment and transition to delivery teams.
  

• Bachelors Degree in Information Technology Computer Science Engineering or a related field.
  
• Proven experience delivering enterprise-scale Collaboration UC CC or CX architecture and consulting engagements.
  
• Vendor certifications in Collaboration UC CC or CX technologies.
  
• Microsoft Azure AWS or Google Cloud certifications.
  
• TOGAF or equivalent architecture certification.
  
• Extensive experience in Solution or Technical Architecture within Collaboration Unified Communications Contact Centre and Customer Experience technologies.
  
• Strong knowledge of enterprise networking security systems architecture APIs REST services software design principles and enterprise integrations.
  
• Experience with one or more platforms including Cisco UC & Contact Center Cisco Voice Genesys Cloud CX NICE CXone Amazon Connect Microsoft Teams Voice Zoom Contact Center Alcatel-Lucent OmniPCX Enterprise or similar enterprise platforms.
  
• Proven pre-sales consulting solution design requirements gathering proposal development and customer presentation experience.
  
• Strong analytical problem-solving stakeholder management communication and technical leadership skills.