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Senior Support Consultant (SaaS | Microsoft 365 | SharePoint)
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
3 July 2026 (30+ days ago)
Posted:
Application Deadline:
30 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
If you enjoy solving complex technical problems influencing product direction and being the go-to expert others rely on this is the role that will stretch you in the best way.
My client is looking for a Senior Support Consultant who thrives in high-impact developer-adjacent environments where no two days look the same. This is more than support its about architecture thinking integration troubleshooting and shaping how enterprise customers use cutting-edge SaaS products.
Youll work directly with skilled engineering and product teams while acting as a trusted advisor to global clients. Expect real ownership autonomy and the opportunity to leave a mark on both product and process.
My client is looking for a Senior Support Consultant who thrives in high-impact developer-adjacent environments where no two days look the same. This is more than support its about architecture thinking integration troubleshooting and shaping how enterprise customers use cutting-edge SaaS products.
Youll work directly with skilled engineering and product teams while acting as a trusted advisor to global clients. Expect real ownership autonomy and the opportunity to leave a mark on both product and process.
Job Description:
- Own and resolve complex high-impact technical issues across a cloud-based SaaS platform
- Act as the senior escalation point handling critical incidents and ensuring resolution
- Provide consultative guidance on system architecture integrations and best practices
- Collaborate closely with Product and Engineering to influence improvements and features
- Lead advanced troubleshooting across Microsoft 365 SharePoint Online and workflows
- Conduct root cause analysis and implement preventative solutions
- Drive SLA performance and continuous improvement within the support function
- Mentor and support junior consultants elevating overall team capability
- Participate in on-call rotations and support deployment readiness activities
- Deliver technical training and guidance to customers post-implementation
Skills & Experience:
- 57 years experience in SaaS support technical consulting or IT support roles
- Strong experience with:
- Microsoft 365
- SharePoint Online (configuration & architecture)
- Power Automate / workflow automation
- Solid understanding of cloud architecture APIs integrations and deployments
- Experience handling escalations and working as a senior technical escalation point
- Ability to communicate complex technical concepts clearly to non-technical stakeholders
- Proven ability to analyse trends troubleshoot deeply and prevent recurring issues
- Exposure to enterprise-level clients is beneficial
Qualification:
Relevant tertiary qualification in IT Computer Science Information Systems or equivalent industry experience
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Required Experience:
Senior IC
About Company
Communicate Recruitment is Specialist recruitment company with a specialisation in Finance, IT and Engineering recruitment. Our aim is to partner with you and introduce you to great careers and exceptional candidates.
