Senior Reservations Consultant Luxury Travel Tour Operator Remote
Location: Remote (South Africa preferably Cape Town)
Property: Luxury Travel Tour Operator
Position: Remote / Hybrid
Salary: Negotiable (DOE)
Kendrick Recruitment is currently seeking an experienced Senior Reservations Consultant for a leading luxury travel tour operator.
This is an exciting opportunity for a highly organised travel professional with extensive experience in luxury travel reservations across Southern and East Africa. The successful candidate will work closely with Travel Designers to coordinate all reservation components ensuring seamless travel arrangements and exceptional guest experiences from confirmation through to departure.
Key Requirements
47 years experience in luxury travel reservations or tour operations
Strong knowledge of Southern and East African destinations
Experience using reservation systems such as Safari Portal
Excellent administrative and organisational skills
Exceptional attention to detail and accuracy
Strong written and verbal communication skills
Ability to manage multiple bookings simultaneously while meeting deadlines
Proficient in Microsoft Outlook and Excel
Professional accountable and solutions-driven approach
Experience working with international luxury travel advisors will be advantageous
Understanding of foreign currency quotations is beneficial
Knowledge of airline reservations and ticketing is advantageous
CRM system experience will be advantageous
Key Responsibilities
Manage reservation files from confirmation through to guest departure
Obtain and accurately record all supplier confirmations
Maintain accurate booking records within reservation and CRM systems
Prepare travel documentation and detailed itineraries
Monitor booking deadlines payment schedules and cancellation periods
Process amendments cancellations and booking revisions efficiently
Build and maintain strong relationships with suppliers across Southern and East Africa
Follow up outstanding confirmations and resolve supplier queries promptly
Ensure all bookings meet company quality standards and guest preferences
Coordinate logistics between multiple suppliers to ensure seamless itineraries
Monitor deposits and final payments while assisting with supplier invoice reconciliations
Provide operational support before and during travel including urgent itinerary amendments where required
Candidate Profile
The ideal candidate will possess:
Exceptional organisational and time management skills
Outstanding attention to detail and accuracy
Strong problem-solving abilities and a proactive mindset
Excellent communication and relationship-building skills
The ability to perform under pressure while managing multiple priorities
A passion for luxury travel and delivering exceptional guest experiences
A professional dependable and customer-focused approach
Package
Salary: Negotiable depending on experience
Remote / Hybrid position
Preference for candidates based in Cape Town
Opportunity to join a dynamic luxury travel business with excellent long-term career growth opportunities
Please note that only candidates who meet the minimum requirements will be contacted. Should you not receive a response within seven working days please consider your application unsuccessful.
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