Senior Manager IT Operations & Infrastructure

This isnt a manage from the spreadsheet role.

Were looking for a hands-on senior leader who gets energy from keeping complex environments running smoothly who loves diagnosing the hard problems and who still wants to get into the detail when it matters. Youll own the performance resilience and security of a full enterprise IT landscape while leading a small but high-impact team.

If you enjoy the mix of strategy execution and the occasional late-night incident call this is the job.

Youll be the person responsible for making sure the technology environment is secure stable and ready for growth. Day to day that means:

• Own the infrastructure network servers cloud platforms identity & access and telephony. You set the standard for availability performance and continuous improvement.
  
• Lead cybersecurity operations SIEM DLP endpoint protection vulnerability management and the governance that goes with operating in a regulated environment.
  
• Drive reliability monitoring observability incident management root-cause analysis and the culture that stops issues before they become outages.
  
• Protect the business backup strategy disaster recovery high-availability design and business continuity planning and testing.
  
• Lead people mentor and develop a tight IT team covering support security and infrastructure. Set the tone for accountability ownership and service.
  
• Influence the organisation work closely with executives and business leaders so technology decisions actually support growth and operational excellence.
  

Youre a technical leader who still likes being technical.

Experience & Qualifications

• Bachelors degree in Computer Science Information Technology or a related field (NQF Level 7)
  
• 810 years in IT Operations and Infrastructure
  
• At least 5 years in a senior leadership or management role
  
• Experience in financial services insurance or other highly regulated environments is a strong advantage
  
• Proven track record managing enterprise-scale operations and governance
  

Hands-on Technical Strength Youve worked with (and can talk confidently about) most of the following:

• Network infrastructure (routing switching firewalls VPNs)
  
• Microsoft server environments and Active Directory / LDAP
  
• Linux server administration
  
• Microsoft 365
  
• Telephony platforms (FreePBX / Asterisk)
  
• Monitoring tools (Zabbix SolarWinds ManageEngine)
  
• Backup disaster recovery SIEM and DLP solutions
  

• Strong technical leader who enjoys being hands-on
  
• Strategic thinker with excellent problem-solving instincts
  
• Delivery-focused proactive and highly accountable
  
• Calm and clear under pressure
  
• Strong communicator who can work effectively with executives technical teams and vendors
  
• Genuinely interested in security reliability and continuous improvement
  

• Availability after hours for urgent incidents planned changes or critical business support when needed
  
• Ability to provide executive-level support with professionalism urgency and discretion
  
• ITC and criminal checks will be required
  
• Psychometric assessments may form part of the process
  

Preference will be given to internal candidates who meet the requirements.

If youre the person who likes owning the outcome not just the strategy document wed like to hear from you.