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Senior HR Manager

Foundever


Job Location:

Cape Town - South Africa

Monthly Salary: Not provided by the employer
Posted: 6 October 2026 (4 days ago)
Application Deadline: 3 January 2027
Vacancies: 1 Vacancy

Job Summary

Role Overview

The Senior HR Manager serves as a strategic HR partner driving people initiatives that align with business objectives. This role leads end-to-end HR operations supports leadership teams and champions a high-performance inclusive workplace culture.

Key Responsibilities

Strategic HR Partnership

  • Partner with senior leadership to develop and execute people strategies aligned with business goals
  • Provide data-driven HR insights to support workforce planning and decision-making
  • Lead organizational design and change management initiatives

Talent Acquisition & Management

  • Oversee full-cycle recruitment strategies for mid-to senior level roles
  • Collaborate with Recruitment Managers to align hiring profiles with business needs
  • Drive succession planning and internal mobility programs

Employee Relations & Engagement

  • Manage complex employee relations cases with fairness and compliance
  • Champion engagement initiatives that reinforce a positive employee experience
  • Act as a trusted advisor to managers and employees alike

Performance and Development

  • Lead performance management cycles including goal-setting reviews and calibration
  • Identify learning & development gaps and coordinate targeted programs
  • Coach and mentor people managers on HR best practices

HR Operations & Compliance

  • Ensure compliance with local labor laws and global HR policies
  • Maintain accurate workforce data and produce regular HE reporting
  • Continuously improve HR processes for efficiency and scalability
Key Requirements

Education - Bachelors Degree in HR Business or related field

Experience - 7 years in HR with 3 years in senior/managerial capacity

Languages - Fluency in English required: additional languages a plus

Competencies & Skills
  • Strong business acumen and strategic thinking
  • Excellent stakeholder management and influencing skills
  • Data literacy - ability to translate metrics into actionable insights
  • Strong knowledge of employment law and HR compliance
  • Confident communicator written and verbal
  • Comfortable operating in a fast-paced global matric environment
  • High emotional intelligence and confidentiality

What Success Looks Like (First 12 Months)
  • Established trusted relationships with key business stakeholders
  • Delivered measured improvements in employee engagement scores
  • Reduced time-to-fill for critical roles through structed talent pipelines
  • Implemented at least once process improvement across HR operations
  • Contributed to a leadership development initiative
Reporting Structure

Reports to: Senior VP


Required Experience:

Manager


About Company

Company Logo

Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.

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