Senior Group Manager Operations

The main purpose of this position as part of the senior management is to lead a team with specialist function.

You are customer & client facing & strive to deliver excellent customer experience.

You are accountable for designing implementing & tracking a portfolio of improvement projects for your functional area.

Key Responsibilities

Lead a team of operational leaders

Deliver contractual and commercial performance through cost and profitability management

Create a high-performing highly-engaged team through modeling desired WNS leadership behaviours effective coaching performance management and recognition

Build excellent relationships both internally and externally at all levels

Ensure compliance to all relevant process and regulatory standards

Control and minimise costs

Drive continuous improvement and create value by delivering excellent customer experience

Qualifications :

Grade 12

Additional Information :

Proven track record of 5 years experience as senior operations manager in a multi-channel environment

Experience in a contact center/BPO environment

Remote Work :

No

Employment Type :

Full-time