Senior General Manager Operations

Key Responsibilities

Strategic Leadership

Develop and implement operational strategies aligned with organizational goals.

Drive continuous improvement initiatives to enhance productivity and efficiency.

Provide vision and direction for long-term operational planning.

Operational Management

Oversee daily operations across multiple business units or facilities.

Carries expertise in managing Contact centre operations (Sales & Service- GI Operations)

Ensure adherence to quality safety and compliance standards.

Monitor KPIs and operational metrics to achieve performance targets.

Financial Oversight

Manage budgets cost controls and resource allocation.

Drive profitability through operational efficiency and waste reduction.

Collaborate with finance teams to forecast and optimize expenditures.

Team Leadership

Lead mentor and develop senior managers and operational staff.

Foster a culture of accountability innovation and collaboration.

Build succession plans and strengthen leadership pipelines.

Stakeholder Engagement

Act as a key liaison between operations and executive leadership.

Maintain strong relationships with vendors partners and regulatory bodies.

Represent operations in board meetings and strategic discussions.

Qualifications :

Qualifications & Experience

Bachelors degree15 years of progressive experience in operations management with at least 5 years in a senior leadership role.

Proven track record of managing large-scale operations and delivering measurable results.

Strong financial acumen and experience in budget management.

Excellent leadership communication and decision-making skills.

Knowledge of industry regulations compliance standards and best practices.

Competencies

Strategic thinking and problem-solving

Operational excellence and process optimization

Strong interpersonal and negotiation skills

Ability to manage complexity and drive change

High adaptability and resilience under pressure

Reporting Structure

Reports to: Corporate SVP Operations

Direct Reports: General Managers Senior Managers and functional heads

Remote Work :

No

Employment Type :

Full-time