Senior Duty Manager

Kendrick Recruitment is now seeking a Senior Duty Manager for a prestigious luxury hotel located in Plettenberg Bay. This is an excellent opportunity for a dynamic and enthusiastic hospitality professional who is ready to take the next step in their career and grow into an Assistant General Manager position in the near future.

The Ideal Candidate:

• Vibrant and energetic with a charismatic presence
  

• A natural leader with a hands-on approach
  

• Passionate about delivering exceptional guest service
  

• Proactive with a strong sense of responsibility and ownership
  

• Able to adapt quickly and make sound decisions under pressure
  

Key Responsibilities:

• Oversee daily operations across all departments to ensure smooth and efficient service delivery
  

• Ensure all guest interactions are handled professionally and with genuine care
  

• Maintain high levels of guest satisfaction through attention to detail and service excellence
  

• Support the General Manager in administrative and operational duties
  

• Lead and motivate the team to maintain the hotels luxury standards
  

• Assist in managing stock control scheduling staff performance and training
  

• Monitor and improve service standards and procedures
  

• Act as Manager on Duty when required ensuring seamless communication between departments
  

Requirements:

• Minimum 35 years experience in a similar duty management or operational role within a luxury hospitality environment
  

• Strong leadership and interpersonal skills
  

• Excellent communication and problem-solving abilities
  

• Well-groomed and professional presentation
  

• Computer literate with a good understanding of hotel systems and Microsoft Office
  

• Flexible and willing to work shifts weekends and holidays as required
  

This role is perfect for a dynamic and sparkly individual who is passionate about hospitality and ready to embrace an exciting career path within a top-tier hotel group. Candidates who meet the criteria are encouraged to submit their CV to apply.