Senior Customer Experience Consultant
Job Location:
Cape Town - South Africa
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Senior Customer Experience Consultant (JL3)
Would you like to be part of a value-driven commercially oriented international environment where we enable global trade every day
We have an opportunity for a Senior Customer Experience Consultant (JL3) to join our team in Cape Town South Africa.
WHAT WE OFFER:
When you join Maersk youll find that the world is your workplace. Youll work in a culturally diverse stimulating environment surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance respect dedication and the idea that we can achieve more when we all pull together.
Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness we strive to prepare for the future while never forgetting that our customers and competitors are key to our ability to our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring challenging place to work. At Maersk we take pride in hiring the best person for the job irrespective of gender age nationality or religious belief.
KEY RESPONSIBILITIES:
Manage the end-to-end shipment process for assigned customers including more complex or strategic accounts
Act as a primary point of contact for customers ensuring consistent high-quality service delivery
Proactively identify and resolve customer issues coordinating with internal stakeholders across functions
Take ownership of a customer portfolio including financial follow-up and performance reviews
Drive service excellence and continuous improvement initiatives within the customer experience journey
Handle escalations and provide expert-level problem resolution
Coordinate ocean and logistics shipments and ensure accurate and timely execution of all operational tasks
Build and maintain strong relationships with customers internal teams and Global Service Centres (GSC)
Support and mentor junior team members where required
Ensure compliance with company procedures industry regulations and best practices
Contribute to process optimization and efficiency improvements
WHO WE ARE LOOKING FOR:
Someone with:
5 years experience in shipping freight forwarding logistics or supply chain
Strong knowledge of end-to-end supply chain operations and customer experience management
Proven ability to manage complex customer relationships and escalations
Excellent stakeholder management communication and influencing skills
Strong analytical skills with a solution-oriented mindset
Ability to work under pressure manage competing priorities and drive results
Digital proficiency and experience working with operational systems
A proactive accountable and leadership-oriented approach
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Senior IC
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
