Senior CRM Developer (Zoho Specialist)

About the Role

An opportunity exists for an experienced Senior Zoho Developer and Team Lead to take ownership of the design development customization and optimisation of a full Zoho ecosystem including Zoho CRM and related applications.

This role requires a balance of strong technical expertise and leadership capability. You will drive CRM strategy enhance business processes develop scalable solutions and oversee technical delivery across multiple Zoho applications. You will also mentor a small technical team while working closely with business stakeholders to ensure CRM systems align with organisational objectives.

Key Responsibilities

Lead the design development and maintenance of Zoho CRM and related applications

Configure and customise modules workflows blueprints layouts and automation

Develop Deluge scripts custom functions APIs and third-party integrations

Oversee implementation of Zoho applications such as Zoho Desk Zoho Creator Zoho Forms and Zoho Analytics

Gather business requirements and translate them into scalable technical solutions

Optimise CRM processes across sales marketing operations and customer service

Lead data migration cleansing deduplication and system optimisation initiatives

Build dashboards reports and analytics for business decision-making

Ensure system governance security roles and permissions are properly managed

Troubleshoot complex system issues and provide advanced technical support

Mentor junior developers and administrators

Define and enforce development standards documentation and deployment processes

Collaborate with leadership to shape CRM strategy and roadmap

Minimum Requirements

Bachelors degree in Computer Science Information Systems Software Development or related field (or equivalent practical experience)

5 years CRM experience

3 years hands-on CRM development experience

2 years experience in a senior/leadership role managing CRM projects or teams

Strong knowledge of JavaScript or Deluge scripting

Experience with APIs webhooks and third-party integrations

Solid understanding of CRM design sales pipelines and customer lifecycle management

Experience with database concepts data mapping and system integration

Familiarity with REST APIs JSON XML JavaScript and SQL

Experience integrating CRM platforms with marketing automation tools or similar systems

Experience with Zoho Creator and broader Zoho suite applications

Certification in CRM Zoho Creator or related Zoho applications (advantageous)