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Senior Consultant
Job Location:
Job Location:
Midrand - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
24 October 2026 (17 hours ago)
Posted:
Application Deadline:
21 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our client in Telecoms sector is looking for a Senior Consultant on a contract duration of 12 months.
Role purpose: To provide support negotiate agreements compile reports maintain relationships manage accounts and problem resolution to function as a specialised onestop shop philosophy to our customers.
Role purpose: To provide support negotiate agreements compile reports maintain relationships manage accounts and problem resolution to function as a specialised onestop shop philosophy to our customers.
- Key Responsibilities:
- Receive and analyse requests for support determine the most appropriate solution and implement accordingly
- Negotiate deals with customers in accordance with policies and procedures within allocated timeframes
- Compile monthly reports on:
- Tariff Optimisation
- Upgrades
- Churn
- Problem solutions
- Monitor the performance of all relevant parties to ensure that agreements are honoured
- Maintain all strategic targets
- Retentions (upgrades cancellations)
- Call centre Service levels
- Customer Delight Index NPAS (Net Promoter Score)
- Manage all customer specific bespoke SLAs and ensure adherence
- Perform end to end support for these accounts
- Conform to ITIL Service Management Standards
- Built one on one relationships with the customer administrators supported
- Close the loop on all customer specific support request
- Must have technical / professional qualifications:
- Matric is essential
- Relevant Certificate / Diploma is essential
- 2-5 years in Telecommunications industry in customer service environment dealing with Business
- Corporate Clients essential
- Knowledge of Data Applications
- 6 months support account management experience is an advantage
- OR
- Matric is essential
- 3-5 years in Telecommunications industry in customer service environment dealing with Business
- Corporate Clients essential
- Knowledge of Data Applications
- 6 months support account management experience is an advantage
Required Experience:
Senior IC
About Company
With 15 years of experience in the Telecommunications and Financial Services industry in Africa and the Middle East, we are experts at supporting our clients through their digital transformation journeys. We believe in blending traditional methods with cutting-edge strategies to drive ... View more
