The Senior Client Portfolio Manager is accountable for the commercial success operational
excellence client satisfaction and people leadership of an assigned portfolio of Software
Engineering clients and personnel.
The role owns executive client relationships portfolio financial performance service delivery
governance engineering quality team capability and business growth. Working closely with
Delivery Managers Technical Leads Architects Competency Leaders and Sales the role
ensures the successful delivery of software engineering services while developing long-term
client partnerships and high-performing delivery teams.
The role carries end-to-end accountability for portfolio health including revenue growth
profitability SLA achievement customer satisfaction employee engagement capability
development and continuous improvement.
Key Accountabilities
1. Client Leadership & Commercial Growth
Develop trusted executive relationships with client stakeholders.
Act as the executive sponsor for the assigned client portfolio.
Understand client strategies and align technology solutions to business objectives.
Develop and execute strategic account plans.
Drive revenue growth through account expansion renewals and cross-sell opportunities.
Lead Executive Business Reviews (EBRs) Quarterly Business Reviews (QBRs) and
governance forums.
Support commercial negotiations and contract renewals.
Position the organisation as a strategic software engineering partner.
2. Operational Excellence & Delivery Governance
Provide executive oversight across all delivery engagements.
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Ensure projects and managed services are delivered on time within budget and to agreed
quality standards.
Own SLA KPI and contractual performance.
Monitor portfolio health across operational financial and customer metrics.
Lead operational governance and manage executive escalations.
Drive continuous improvement root cause analysis and service optimisation.
Champion Agile DevSecOps engineering governance AI-enabled delivery and software
quality practices.
Ensure effective risk issue incident and change management.
3. People Leadership & Talent Development
Lead coach and mentor Delivery Managers Project Managers Scrum Masters Technical
Leads and client-facing delivery professionals.
Build high-performing teams focused on accountability innovation and customer success.
Conduct performance reviews and career development discussions.
Develop succession plans and identify future leaders.
Drive employee engagement retention and workforce planning.
Partner with Competency Leaders to develop technical capability.
Promote continuous learning certifications and adoption of modern software engineering
practices.
4. Financial & Portfolio Management
Own portfolio revenue profitability and gross margin.
Manage forecasting resource planning and utilisation.
Monitor financial performance and ensure commercial sustainability.
Maintain accurate portfolio reporting and governance.
Present portfolio performance to executive leadership.
Requirements
Essential
Bachelors degree in Business Information Technology Computer Science Engineering
Commerce or a related discipline or equivalent industry experience.
Beneficial
Postgraduate qualification (MBA MCom MSc or equivalent) is advantageous.
Relevant professional certifications such as Agile Scrum ITIL SAFe PMP/Prince2
Cloud (AWS/Azure/GCP) or Account Management are advantageous.
Experience
10 years experience in Software Engineering Professional Services or Technology
Consulting.
Minimum 5 years managing enterprise client portfolios.
Experience leading multidisciplinary software delivery teams.
Proven executive stakeholder management experience.
Strong commercial financial and operational management capability.
Experience managing large-scale software engineering or managed service
engagements.
Technical Knowledge
Software Development Lifecycle (SDLC)
Agile (Scrum) PMBOK/Prince II Hybrid Project Delivery Method
DevSecOps
Cloud Platforms
Managed Services
ITIL
Application Modernisation
AI-enabled Software Engineering
Key Performance Indicators
Commercial
Revenue Growth
Gross Margin
Portfolio Profitability
Forecast Accuracy
Pipeline Growth
Client
Customer Satisfaction (CSAT)
Client Retention
Executive Relationship Health
Renewal Rate
Delivery
SLA Achievement
Delivery Predictability
Escalation Resolution
Quality Metrics
People
Employee Engagement
Staff Retention
Succession Readiness
Training & Certification Completion
Team Capability Growth
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Operational
Resource Utilisation
Governance Compliance
Continuous Improvement
Risk Management
Essential Bachelors degree in Business Information Technology Computer Science Engineering Commerce or a related discipline or equivalent industry experience. Beneficial Postgraduate qualification (MBA MCom MSc or equivalent) is advantageous. Relevant professional certifications such as Agile Scrum ITIL SAFe PMP/Prince2 Cloud (AWS/Azure/GCP) or Account Management are advantageous. Experience 10 years experience in Software Engineering Professional Services or Technology Consulting. Minimum 5 years managing enterprise client portfolios. Experience leading multidisciplinary software delivery teams. Proven executive stakeholder management experience. Strong commercial financial and operational management capability. Experience managing large-scale software engineering or managed service engagements. Technical Knowledge Software Development Lifecycle (SDLC) Agile (Scrum) PMBOK/Prince II Hybrid Project Delivery Method DevSecOps Cloud Platforms Managed Services ITIL Application Modernisation AI-enabled Software Engineering Key Performance Indicators Commercial Revenue Growth Gross Margin Portfolio Profitability Forecast Accuracy Pipeline Growth Client Customer Satisfaction (CSAT) Client Retention Executive Relationship Health Renewal Rate Delivery SLA Achievement Delivery Predictability Escalation Resolution Quality Metrics People Employee Engagement Staff Retention Succession Readiness Training & Certification Completion Team Capability Growth Confidential iOCO Technology Group Page 5 Operational Resource Utilisation Governance Compliance Continuous Improvement Risk Management
EssentialBachelors degree in Business Information Technology Computer Science Engineering Commerce or a related discipline or equivalent industry qualification (MBA MCom MSc or equivalent) is professional certifications such as Agile Scrum ITIL SAFe PMP/Prince2 Cloud (AWS/Azure/GCP) or Account Management are advantageous.
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