Senior Business Analyst

Location: Midrand (Hybrid 3 Days Onsite 2 Days Remote)
Contract Duration: Initial 12 Months (with the intention to extend for a further 8 months)

Drive AI Innovation. Shape Business Solutions. Deliver Measurable Value.

An established organisation is seeking an experienced Senior Business Analyst (AI & Intelligent Automation) to join a strategic AI delivery team focused on identifying shaping and delivering innovative AI and automation solutions.

This is an exciting opportunity for a Business Analyst with strong analytical technical and stakeholder management skills who can bridge the gap between business and technology. The successful candidate will play a key role in discovering opportunities defining requirements supporting delivery and ensuring AI and Intelligent Automation solutions deliver measurable business value.

• Conduct discovery workshops with business stakeholders to understand business processes pain points and opportunities.
• Analyse existing processes and identify opportunities for AI machine learning intelligent automation or process improvement.
• Assess solution feasibility including data availability process maturity technical fit and business readiness.
• Develop business cases supported by measurable benefits and realistic assumptions.
• Maintain and prioritise the pipeline of AI and automation opportunities.

• Produce current and future-state process models using BPMN or similar methodologies.
• Document functional and non-functional requirements user stories and acceptance criteria.
• Analyse business rules exception scenarios and data requirements.
• Define performance security audit compliance and operational requirements.
• Collaborate with engineering teams to ensure requirements are complete accurate and delivery-ready.

• Support Agile delivery teams throughout the software development lifecycle.
• Participate in backlog refinement sprint planning demonstrations and defect resolution.
• Design and execute test scenarios including user acceptance testing.
• Support production deployments hypercare operational handover and documentation.
• Produce user guides runbooks and standard operating procedures.

• Analyse and validate data sources quality ownership lineage and accessibility.
• Establish baseline metrics and support benefit measurement after implementation.
• Ensure solutions comply with governance privacy security and regulatory requirements.
• Work closely with technical teams to resolve integration platform and data dependencies.

• Facilitate workshops with business and technical stakeholders.
• Translate complex business requirements into practical technology solutions.
• Present findings recommendations and solution options to stakeholders.
• Mentor junior analysts and contribute to continuous improvement within the Business Analysis function.

• Bachelors Degree in Information Systems Engineering Computer Science Business or a related field.
• 6 years experience in Business Analysis within enterprise environments.
• Minimum 2 years experience supporting AI Machine Learning Data or Intelligent Automation initiatives.
• Proven experience taking solutions from discovery through implementation and business adoption.
• Strong Agile delivery experience within cross-functional teams.
• Experience working with business stakeholders across multiple business functions.

• Business Analysis
• AI & Intelligent Automation
• Business Process Analysis
• BPMN or Process Modelling
• Requirements Gathering
• Functional & Non-Functional Requirements
• User Stories & Acceptance Criteria
• SQL
• Data Analysis & Validation
• GCP or AWS Cloud Platforms
• APIs & Integration Patterns
• Agile Delivery
• User Acceptance Testing (UAT)
• Data Governance
• POPIA & Compliance

• CBAP CCBA or IIBA Business Analysis certification.
• Lean Six Sigma or Process Improvement qualifications.
• Experience with Robotic Process Automation (RPA) Intelligent Document Processing or Workflow Automation.
• Telecommunications financial services or large enterprise experience.
• Exposure to AI solution patterns LLMs and Intelligent Automation platforms.

• An exceptional problem solver with strong analytical thinking skills.
• Comfortable facilitating workshops and engaging with senior stakeholders.
• Highly organised with excellent documentation and communication abilities.
• Curious inquisitive and able to challenge assumptions constructively.
• Detail orientated while maintaining a strong commercial focus.
• Comfortable working in Agile environments and collaborating across multidisciplinary teams.
• Passionate about using AI and automation to improve business outcomes.
• Able to manage multiple priorities within a fast-paced environment.

This is an opportunity to work on enterprise-scale AI and Intelligent Automation initiatives that are transforming business operations. Youll collaborate with high-performing technology and business teams while helping shape innovative AI solutions that deliver measurable business value.