Senior Account Manager

Account Manager

Business Unit Director / Client Services Director

The Account Manager is responsible for leading the day-to-day delivery of client projects ensuring work is delivered on time within budget and to the required quality standards. This role serves as the primary liaison between clients and internal teams driving operational excellence while maintaining strong client relationships and identifying opportunities for account growth.

• Manage multiple client projects simultaneously from briefing through to final delivery.
• Own project timelines budgets scope and deliverables.
• Act as the primary point of contact for clients throughout project execution.
• Build and maintain strong long-term client relationships.
• Coordinate internal creative strategy production and operational teams to ensure successful project delivery.
• Schedule and facilitate regular client meetings status updates and project reviews.
• Proactively identify project risks and implement solutions before issues arise.
• Manage client feedback revisions and change requests in accordance with internal processes.
• Monitor the overall health and performance of client accounts.
• Identify opportunities to grow existing accounts through additional services or projects.
• Support senior leadership with the management of strategic or key client relationships.

• Monitor project budgets profitability and financial performance.
• Track project estimates purchase orders quotations and invoicing.
• Assist with monthly revenue forecasting and pipeline reporting.
• Ensure projects remain within approved budgets while maintaining profitability.
• Work closely with the Finance team to ensure accurate billing revenue recognition and timely collections.
• Monitor account performance against revenue targets and budgets.

• Receive and manage incoming project briefs from clients and internal stakeholders.
• Review briefs for completeness feasibility and commercial viability.
• Clarify project objectives where necessary before work begins.
• Translate client requirements into clear structured briefs for internal teams.
• Ensure only complete and approved briefs enter the production workflow.

• Manage projects through internal workflow and project management systems.
• Coordinate resources across multiple departments.
• Monitor project schedules and turnaround times.
• Identify and resolve workflow bottlenecks.
• Ensure work progresses efficiently through all production stages.
• Communicate project status proactively to both clients and internal stakeholders.
• Ensure project commitments and delivery deadlines are realistic and consistently achieved.

• Monitor project scope and prevent scope creep.
• Manage project budgets costing and change requests.
• Ensure all work meets quality standards before client delivery.
• Maintain accurate project documentation and reporting.
• Support continuous improvement of project management processes and workflows.

• Qualification in Project Management Marketing Business Operations Communications or a related field is advantageous.
• Minimum 57 years experience in an account management project management client services marketing agency creative production or related environment.
• Proven experience managing multiple projects and cross-functional teams.
• Experience working within fast-paced deadline-driven environments.

• Strong project management and workflow coordination skills.
• Excellent understanding of creative marketing branding production or operational processes.
• Financial acumen with experience managing project budgets and costing.
• Experience using project management and workflow platforms.
• Strong Microsoft Office and reporting skills.

• Highly organised with exceptional attention to detail.
• Strong planning prioritisation and time management skills.
• Excellent communication and interpersonal abilities.
• Client-focused with strong relationship management skills.
• Commercially aware with strong problem-solving ability.
• Able to remain calm under pressure and manage competing priorities.
• Proactive accountable and results driven.
• Collaborative team player with the confidence to manage stakeholders at all levels.

• Client Services
• Creative Team
• Design & Production
• Strategy
• Sales & Business Development
• Operations
• Finance
• Leadership Team
• Human Resources

The responsibilities outlined in this job description are intended to provide a general overview of the role and are not an exhaustive list of all duties responsibilities or requirements. The organisation reserves the right to amend or modify the role as business needs evolve.