Sales Trainer Luxury Lodge Group Cape Town
Kendrick Recruitment is currently seeking an experienced and dynamic Sales Trainer for a luxury lodge group based in Cape Town. This live-out role is ideal for a passionate training professional with a strong background in luxury travel sales and a proven ability to design and deliver impactful training programmes across sales and operations teams.
Salary: R45000 (Live-Out)
Key Responsibilities
Design and deliver comprehensive training programmes for Sales and Operations teams
Conduct regular training needs analyses and identify skills gaps in collaboration with HR and the Performance & Development Manager
Facilitate onboarding training for new employees and ongoing training for existing staff
Develop and implement remedial training plans tailored to individual performance needs
Continuously assess and improve training content delivery methods and effectiveness
Formalise design and maintain all training materials across various formats
Work towards the digitisation of training materials including video content
Monitor team training progress and ensure knowledge standards are consistently met
Collaborate closely with Sales Directors Operations Managers and internal stakeholders
Training Content Areas
Systems training (CRM systems internal booking systems communication platforms and payment systems)
Sales and operational processes including enquiry handling confirmations and audits
Client experience and service delivery standards
Travel documentation supplier coordination and itinerary management
Destination and product training with a focus on luxury safari experiences
End-to-end sales process from enquiry to confirmation
Requirements
Minimum 4 years experience as a Travel Consultant in a B2C environment working with inbound international travellers (essential)
Minimum 2 years experience in a Training Manager or Facilitator role within a travel environment (advantageous)
Expert knowledge of East Africa and strong knowledge of Southern Africa destinations
In-depth understanding of luxury safari products accommodation and transport logistics
Strong working knowledge of CRM systems (HubSpot preferred)
Understanding of training methodologies and facilitation techniques
Experience designing training programmes and materials
Skills & Attributes
Strong ability to transfer knowledge effectively
Excellent presentation and facilitation skills
Strong interpersonal and communication abilities
Highly organised with strong planning skills
Adaptable and responsive to changing training needs
Passion for learning development and people growth
Team player with a proactive and solutions-driven mindset
Ability to deliver a high standard of service to internal stakeholders
Package & Benefits
Live-out position based in Cape Town
Opportunity to work within a leading luxury travel environment
Ongoing training and development opportunities
Additional Information
Commitment to diversity and inclusion with all suitably qualified candidates encouraged to apply
Strong alignment with company values including service excellence teamwork and continuous improvement
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