Sales Support Manager SME

REQ Number : 147662

Closing Date :15 September 2026

Location: Western Cape

• Share best practices provide updates and feedback with management information and identify areas of development and improvements.
• Operate within the values of accountability pushing beyond boundaries recognising good performance and providing operational synergies.
• Build strong working relationships by sharing information through meetings regular communication providing honest feedback and providing value adding services.
• Ensure transformational targets are met during the staff recruitment retention and training process and using preferred suppliers.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives business strategy and CSI.
• Address issues raised in culture survey and improve results by creating action plans.
• Deliver worldclass service by encouraging a client-centric culture.
• Address resource inefficiencies promote multi-skilling and address capacity gaps by reviewing and improving work processes.
• Manage operational costs by spending within budget.
• Ensure quality deliverables by applying best practice and inspecting direct reports work.
• Ensure direct reports understand and support Nedbanks vision values and strategy.
• Implement performance agreements ensure a clear vision agree on goals and objectives provide regular feedback on performance recognise and reward achievement and take appropriate corrective action where required.
• Asses and develop own performance and behaviour through formal and informal feedback.
• Attend learning seek coaching or other industry or technical learning events and opportunities.
• Manage and develop a capable high-performing team.
• Conduct career conversations utilise the talent grid principles and develop talent retention programmes.
• Achieve continuous improvement goals by encouraging team to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
• Identify client expectations set timeframes for resolutions commit to action guide and instruct direct reports follow up and take corrective actions.
• Manage team performance and development.
• Engage in contingency planning resource allocation capacity and systems management and corrective actions. Understand apply and create awareness of regulations and legislation and enforce adherence.
• Provide leadership insight and influence succession planning and organising coaching and upskilling team.

• An Advanced Diploma or Bachelors Degree in Finance Accounting Economics or any other relevant financial field.

• 10 years Banking Experience with majority of that experience being in a Commercial Banking environment.
• 6-10 years experience in people managementclient facing in retail banking environment.