Sales Development Representative

Inbound Lead Response & Consultative Sales Calls

• Contact new leads from Meta ads Google ads email and the website quickly.
• Run friendly consultative phone conversations with prospective patients.
• Build rapport listen actively and ask good follow-up questions so prospects feel heard and understood.
• Learn about each prospects pain injury goals and expectations without trying to diagnose them.
• Explain the clinics cash-pay model current offers and what to expect at the first visit.
• Check whether each prospect is a good fit for cash-pay physical therapy.
• Handle common questions and concerns confidently and professionally.
• Keep the clinics high conversion rate (currently 90%).

Booking & Deposit Collection

• Book qualified prospects into in-person consultations with the owner or another physical therapist.
• Collect consultation deposits over the phone.
• Process bookings and deposits accurately in PT Everywhere the clinics EMR.
• Make sure every booking includes accurate patient details and notes from the call.

Pipeline Management & Follow-Up

• Manage and update leads in Go High Level (GHL) and the separate Meta ads CRM.
• Follow up with leads who havent booked yet by phone and text.
• Keep the CRMs clean organized and up to date with accurate lead statuses and notes.
• Follow up on missed calls no-shows and cancellations to rebook patients.
• Track lead activity and flag any trends or problems to Liam.

Scheduling & Patient Coordination

• Manage appointment scheduling for the clinic.
• Call or text patients to confirm upcoming appointments.
• Handle reschedules and cancellations professionally.
• Help keep the schedule full and running efficiently.

Administrative Support

• Manage the clinics inbox and respond to patient enquiries.
• Handle day-to-day admin tasks as needed.
• Help document call scripts processes and FAQs as the role develops.
• Suggest ways to improve the patient booking process and lead follow-up.

Social Media Support (as the role grows)

• Help with light social media tasks such as basic posting and scheduling content.
• Engage with the clinics online community by replying to comments and messages.

Qualification & Skills:

Required

• 23 years of experience in inbound sales appointment setting SDR work customer service or client-facing roles.
• Background in the service industry sales or customer service.
• Excellent spoken and written English with a clear natural accent-neutral phone manner.
• Confident and comfortable on the phone including collecting payments or deposits.
• Strong rapport-building skills with a warm friendly and empathetic manner.
• Excellent active listening skills and the ability to guide a conversation with thoughtful questions.
• Highly self-motivated proactive and independent and able to take initiative without constant direction.
• Comfortable with ambiguity and able to think critically and solve problems on your own.
• Strong organization and follow-through especially with lead follow-up.
• Comfortable using CRMs and scheduling systems. Experience with Go High Level (GHL) is a strong plus.
• Typing speed of 40 WPM.
• Available to work US Eastern Time hours with flexibility to grow to full-time.

Nice-To-Have

• Experience working for or supporting a US-based company is strongly preferred.
• Healthcare physical therapy wellness or medical clinic experience is a plus but not required.
• Experience with cash-pay or private-pay services is a plus.
• Basic social media skills are a plus.