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RSA Team Leader (Somerset Mall, Western Cape)
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
3 September 2026 (18 days ago)
Posted:
Application Deadline:
1 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
ABOUT THE OPPORTUNITY
Join Flight Centre Brand as a Travel Consultant Team Leader and play a key role in driving sales growth customer loyalty and team success. Youll lead from the front by delivering world-class travel experiences coaching a high-performing team and championing One Best Way (OBW) processes. This is an exciting opportunity to combine your travel expertise leadership capability and commercial mindset to grow market share and create exceptional customer outcomes nationwide.
KEY RESPONSIBILITIES
Drive sales growth and conversion through the OBW sales process.
Build and manage a client base through enquiry channels data mining repeat business and referrals.
Maximise conversion through pricing strategies product offerings upselling and customer service excellence.
Maintain in-depth knowledge of key destinations customer personas and travel products.
Participate in product training webinars and continuous learning activities.
Deliver seamless customer experiences across online and offline channels.
Strengthen customer engagement and promote the Flight Centre Brand.
Increase brand visibility through social media engagement initiatives.
Ensure adherence to pricing strategies and OBW procedures.
Embrace technology automation and new business processes.
Lead motivate coach and develop team members to achieve business goals.
Facilitate daily and weekly business meetings to monitor performance.
Conduct monthly one-on-one coaching sessions focused on growth and development.
Collaborate closely with the Area Leader to achieve business plans and month-on-month growth.
Recognise and celebrate team achievements while building a high-performance culture.
Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive.
Build and manage a client base through enquiry channels data mining repeat business and referrals.
Maximise conversion through pricing strategies product offerings upselling and customer service excellence.
Maintain in-depth knowledge of key destinations customer personas and travel products.
Participate in product training webinars and continuous learning activities.
Deliver seamless customer experiences across online and offline channels.
Strengthen customer engagement and promote the Flight Centre Brand.
Increase brand visibility through social media engagement initiatives.
Ensure adherence to pricing strategies and OBW procedures.
Embrace technology automation and new business processes.
Lead motivate coach and develop team members to achieve business goals.
Facilitate daily and weekly business meetings to monitor performance.
Conduct monthly one-on-one coaching sessions focused on growth and development.
Collaborate closely with the Area Leader to achieve business plans and month-on-month growth.
Recognise and celebrate team achievements while building a high-performance culture.
Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive.
EXPERIENCE & QUALIFICATIONS
Matric required.
Tertiary qualification advantageous.
Minimum 4 years work experience or tertiary qualification.
Travel industry experience advantageous.
Proven track record of performance.
Strong sales capability and customer focus.
Strong communication teamwork and leadership skills.
Intermediate computer literacy required.
Tertiary qualification advantageous.
Minimum 4 years work experience or tertiary qualification.
Travel industry experience advantageous.
Proven track record of performance.
Strong sales capability and customer focus.
Strong communication teamwork and leadership skills.
Intermediate computer literacy required.
Required Experience:
Manager
About Company
Embark on a fulfilling career journey with Flight Centre. Explore diverse roles, exceptional benefits, and professional growth opportunities
