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RSA FCM Junior Travel Consultant

Flight Centre

Job Location:

Johannesburg - South Africa

Monthly Salary: Not provided by the employer

Posted: 22 October 2026 (5 days ago)

Application Deadline: 19 January 2027

Vacancies: 1 Vacancy

Job Summary

About FCM

FCM is more than a global travel management company with 24/7 support in 100 countries. Were a movement6500 changemakers travel experts and performance drivers redefining corporate travel. We dont just keep the worlds biggest companies movingwe make it smoother smarter and bolder. Certified as a great place to work and fuelled by an alternative mindset we embrace change challenge convention and do things differently. This is FCMwhere different happens.

ABOUT THE OPPORTUNITY

Join FCM and play an important role in delivering exceptional corporate travel experiences. As a Junior FCM Travel Manager youll support business travellers by providing seamless booking assistance resolving travel-related queries and ensuring adherence to client travel policies and service level agreements. Working alongside experienced travel professionals youll have the opportunity to build strong client relationships while developing your expertise across corporate travel online booking tools and travel operations.

KEY RESPONSIBILITIES

Provide first-line support for online booking tools and customer travel enquiries.
Assist in driving customer online adoption and utilisation of booking platforms.
Manage travel quotations bookings finance-related requests and customer queries.
Handle customer complaints professionally and work towards effective resolution.
Ensure all enquiries are actioned within agreed service level agreements (SLAs).
Deliver quotes confirmations and travel documentation within expected turnaround times.
Resolve customer queries efficiently and within required timeframes.
Maintain excellent customer service standards across all interactions.
Adhere to One Best Way processes procedures and company standards.
Balance speed accuracy and quality while managing multiple priorities.
Support portfolio retention and growth through exceptional service delivery.
Promote customer engagement and brand initiatives.
Collaborate effectively with internal stakeholders customers and suppliers.
Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive.

EXPERIENCE & QUALIFICATIONS

Matric.
South African Citizen or Permanent Resident.
Minimum 2 years experience in corporate travel.
Experience as a Junior Travel Consultant or similar role.
Minimum 2 years experience using Amadeus.
Experience with domestic and regional air and land bookings.
Experience supporting online booking solutions.
Strong customer service and relationship management skills.
Intermediate Microsoft Office skills.
GDS experience.
Mid back-office system experience.
Relevant travel qualification preferred.

Whats In It For You

Above market earnings plus uncapped incentives
Tailor your ideal work-life balance with hybrid arrangements
Free health and wellness consultations
Free financial planning consultations
Award winning Flight Centre employee benefits
Social events such as Buzz Nights opportunity to attend Global Ball overseas for high achievers
Global career advancement/travel opportunities
Leadership Programs & further education training and development
Giving Bank & Volunteer Leave
Employee share scheme
The opportunity to play an integral role in the growth of the business
Travel discounts on flights hotels and insurance for you your family and friends

Are you ready to elevate your career in corporate travel leadership Apply with FCM today!

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Required Experience:

Junior IC

Apply Now