Restaurant Manager Luxury Safari Lodge Northern KwaZulu-Natal
Location: Northern KwaZulu-Natal
Property: Luxury Safari Lodge
Position: Live-in
Salary: R25000 R30000 (DOE)
Reports To: Food & Beverage Manager
Job Purpose
The Restaurant Manager is responsible for the day-to-day management of the lodges restaurant operations ensuring exceptional five-star service delivery seamless guest dining experiences and effective supervision of service staff. This role focuses on service excellence staff leadership and operational efficiency while supporting the Food & Beverage Manager in achieving overall departmental objectives.
Key Responsibilities
Restaurant Operations
Manage daily restaurant operations including breakfast lunch dinner and special dining experiences (boma dinners bush dinners private dining)
Ensure smooth coordination between front-of-house service staff kitchen and bar
Maintain consistent five-star service standards and dining presentation
Guest Experience & Service Excellence
Deliver warm professional and personalised dining experiences aligned with luxury safari lodge standards
Engage with guests to understand preferences dietary requirements and special occasions
Proactively resolve guest complaints and service issues to ensure guest satisfaction
Team Leadership & Supervision
Supervise schedule and motivate waiters hosts and service supervisors
Conduct on-the-job training in service standards etiquette menu knowledge and wine service
Support performance management discipline and staff development in line with South African labour legislation
Quality Hygiene & Compliance
Ensure compliance with food safety (HACCP) health & safety regulations and lodge SOPs
Maintain cleanliness hygiene and presentation standards in all restaurant and service areas
Ensure responsible alcohol service in accordance with South African liquor legislation
Stock & Cost Control
Assist with stock control beverage counts breakages and wastage reporting
Monitor service equipment linen and tableware and report shortages or damage
Support cost-control initiatives without compromising service quality
Administrative & Reporting Duties
Prepare daily service reports and provide feedback to the Food & Beverage Manager
Assist with rosters attendance tracking and leave planning
Participate in departmental meetings and training sessions
Candidate Profile
Strong leadership and people-management skills
Exceptional guest service and communication abilities
High attention to detail and service consistency
Strong organisational and time-management skills
Problem-solving ability and calmness under pressure
Team-oriented with a hands-on leadership approach
Professionalism integrity and accountability
Working Environment
Luxury five-star safari lodge in a remote Big Five reserve
Guest-facing fast-paced environment requiring professionalism and attention to detail
Flexible working hours including early mornings late evenings weekends and public holidays
Close collaboration with the Food & Beverage Manager Executive Chef and Operations team
If you have not received a response within 7 days of your application please consider your application unsuccessful.
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