Restaurant Manager

THE MISSION

You are the driving force behind the daily heartbeat of Mamas restaurant and bar experience

As Restaurant Manager you bring energy rhythm and precision to every serviceensuring each guest experience is vibrant seamless and unmistakably Mama.

You lead from the floor not the office inspiring your team in real time and creating a dining atmosphere that feels alive social and unforgettable

Heres what youll be responsible for:

Guest Experience Leader

• Deliver a consistently exceptional high-energy dining experience across all services
• Ensure every guest interaction reflects Mamas personality: social bold and memorable
• Act as the face of the restaurant engaging with guests and building loyal repeat business

Operational Excellence

• Oversee day-to-day restaurant operations including service opening/closing and floor management
• Ensure smooth coordination between kitchen bar and service teams
• Maintain high standards of cleanliness presentation and service flow

Commercial Performance Driver

• Support delivery of revenue targets and profitability goals
• Monitor daily sales labour and cost controls in line with budgets
• Identify opportunities to drive covers spend per head and upselling

Team Leader & Culture Builder

• Lead coach and energise front-of-house teams with a hands-on leadership style
• Build a strong service-driven culture rooted in personality pride and performance
• Conduct briefings on-the-job training and continuous feedback

Collaboration Partner

• Work closely with the Bar Culinary Events and Marketing teams
• Ensure alignment between service delivery and brand activations
• Support execution of promotions events and seasonal experiences

Standards & Consistency Guardian

• Uphold Mamas service standards across every touchpoint
• Ensure consistency in guest experience product delivery and ambiance
• Act quickly to resolve guest feedback and service challenges

Atmosphere & Experience Driver

• Contribute to the energy of the venue through floor presence and engagement
• Support activations themed nights and social dining experiences
• Help create a restaurant environment that feels dynamic fun and shareable

WHAT SUCCESS LOOKS LIKE

• A consistently full high-energy restaurant with strong guest loyalty
• A motivated confident team delivering personality-led service
• Strong commercial performance across all KPIs
• A reputation as one of the most vibrant dining destinations in the hotel

Qualifications :

MADE FOR YOU ONLY IF

• You have strong senior Food & Beverage leadership experience in hospitality
• You come from lifestyle luxury or high-volume experiential brands
• You are a natural leader who inspires motivates and develops large teams
• You are commercially sharp with strong understanding of revenue cost control and profitability
• You thrive in fast-paced high-energy environments
• You are highly operational and love being present on the floor
• You have strong communication and stakeholder management skills
• You are creative innovative and passionate about guest experience
• You can manage multiple outlets concepts and activations with ease

YOUR LITTLE EXTRAS

• Pre-opening experience Big plus
• Multi-outlet or lifestyle brand experience Even better
• You know how to turn F&B into a destination not just a department
• You bring bold ideas energy and Mama personality every day

Additional Information :

Next were sure you know the tune :

• First melody: At Mama no AI! We review your application in person and take the time to understand your background.
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Chorus: Once youve passed the phone interview well arrange a remote meeting or a meeting at Mama to meet the Gang! 
• Last verse: Naturally youll receive a response from us within two to three weeks at the latest whether its a or a .

Remote Work :

No

Employment Type :

Full-time