Reservations Consultant

Reservations Consultant Luxury Hospitality Franschhoek Western Cape

Kendrick Recruitment is seeking a professional and detail-oriented Reservations Consultant to join a leading hospitality company. Based in Franschhoek this role will work closely with a Senior Reservations Consultant on a prestigious lodge collection in Namibia. We are looking for a candidate who can commit long-term to this highly valued client relationship.

Package & Benefits

• Salary: Competitive depending on skills and experience
  
• Location: Franschhoek Western Cape (office-based)
  
• Working hours: Monday Friday 08h00 17h00
  

Key Responsibilities

• Handle all incoming reservations emails and calls promptly and professionally
  
• Accurately record bookings into PMS and external systems (e.g. )
  
• Ensure rates availability and special offers are correctly applied
  
• Confirm deposits and payments in line with company terms and conditions
  
• Maintain accurate guest records and history files
  
• Provide detailed knowledge of rooms suites activities and logistics for the lodge collection
  
• Liaise with operations teams to ensure smooth guest arrangements
  
• Prepare accurate invoices and ensure compulsory charges are included
  
• Track reservations for statistical purposes and reporting
  
• Support sales and marketing teams with leads and special projects
  

Minimum Requirements

• Previous reservations experience within hospitality (essential)
  
• Strong administrative and organisational skills
  
• Excellent communication and customer service abilities
  
• Computer literacy with PMS and reservations systems experience
  
• Knowledge of rates STO contracts and logistics for remote destinations
  
• Ability to work independently and with accuracy under pressure
  
• Commitment to long-term career growth within the portfolio
  

This is an exciting opportunity for a dedicated Reservations Consultant to join a leading hospitality group supporting a prestigious Namibian lodge and contributing to the delivery of world-class guest experiences across Africa.