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Rep II- Customer Support Ops.
Job Location:
Job Location:
Johannesburg - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
20 May 2026 (30+ days ago)
Posted:
Application Deadline:
17 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
TransUnions Job Applicant Privacy Notice
What Well Bring:
At TransUnion we have a welcoming and energetic environment that encourages collaboration and innovation were consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities while discovering their genius.Come be a part of our team youll work with great people pioneering products and cutting-edge technology.
What Youll Bring:
Customer Support Representative to assist our customers with technical problems when using our products and services. Responsibilities include resolving customer queries recommending solutions and guiding product users through features and functionalities. To be successful in this role you should be an excellent communicator whos able to earn our clients trust. You should also be familiar with help desk software. 1-3 Years experience required.
Impact Youll Make:
- Respond to customer queries in a timely and accurate way via phone or email
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
TransUnion Job Title
Rep II Customer Support OperationsAbout Company
Company Overview TransUnion is a leading global risk and information solutions provider. Our mission is to help people worldwide access opportunities that lead to a higher quality of life. We accomplish this by delivering solutions that help organizations optimize their risk-based dec ... View more
