Refreshment Attendant

Operational Delivery

• Conduct quality inspections of meeting and event rooms and escalate issues that may affect service delivery.
• Ensure outsourced catering and event providers remove equipment and assets within agreed timeframes.
• Prepare meeting and event spaces by arranging tables chairs equipment branding materials and related resources according to client specifications.
• Ensure meeting and event rooms are cleaned reset and ready for use.
• Wash dishes crockery cutlery and refreshment equipment where required.
• Support event execution through food and beverage service buffet replenishment gift bag preparation branding setup and guest assistance.
• Set up and maintain coffee stations and refreshment areas.
• Maintain cleanliness and operational readiness of all hospitality equipment and banquet areas.
• Report faulty damaged or unsafe equipment and furniture promptly.
• Assist with manual handling and movement of furniture and event equipment where required.

Stock Management

• Conduct regular stock counts and submit stock reports.
• Monitor stock levels and report replenishment requirements.
• Ensure all storerooms remain clean organised and compliant with hygiene standards.
• Minimise stock losses through responsible inventory management.

Customer Service Excellence

• Remain informed of workplace objectives and service expectations.
• Provide guidance and assistance within the workplace services environment when required.
• Support continuous improvement and operational efficiency initiatives.
• Follow up on all service requests and ensure completion within agreed timeframes.
• Build positive relationships with internal and external stakeholders.

Compliance Safety and Governance

• Adhere to the Tsebo Facilities Safety Health Environment and Quality (SHEQ) Management System requirements.
• Follow all workplace safety hygiene and food handling standards.
• Comply with Tsebo policies procedures and ethical values.
• Take responsibility for personal performance and professional conduct.
• Undertake additional duties reasonably required to support business sustainability and operational effectiveness.
• Represent Tsebo professionally at all times on client premises and within the workplace.