Recoveries Manager

• $146171 base 16.5% super fortnightly rostered day off
• Option to work a compressed 4-day work week
• Permanent full time
• Location: Newcastle

About Ausgrid were wired for good

Were the largest distributor of electricity on Australias east coast which means over twomillion homes and businesses rely on our good work. Were here at the heart of the energy transition and were driven by a powerful purpose to make electricity accessible for all.

Its an exciting new chapter for our company with each day bringing a renewed energy to how we deliver store and use electricity. As we continue to grow were in search of exceptional talent to help us achieve our goals.

Everyones job is important here. Our customers come from all walks of life and so do we. Were committed to fostering a diverse respectful and inclusive workplace and encourage applications from all backgrounds.

See yourself working here

This role leads Ausgrids Recoveries function responsible for investigating third-party damage to the network establishing liability and recovering costs from responsible parties and insurers. The team delivers significant financial outcomes for the business each year through effective investigation negotiation and recovery strategies.

Were seeking a confident emotionally intelligent leader who can lead change and continuous improvement as the Recoveries function continues to mature. You will modernise processes uplift team capability strengthen insurer and stakeholder partnerships and identifying opportunities to improve workflows and performance across the function. Were looking for a people leader who can successfully guide a diverse workforce through process improvement changing business needs and balance commercial outcomes.

Key responsibilities:

• You will be accountable for recovery performance recovery strategy negotiation outcomes and achieving financial recovery targets.
• Drive improvements in applying sound commercial judgement to recovery strategies negotiations escalations and write-off recommendations.
• Lead the management of disputed and escalated recoveries including matters involving contested liability insurer challenge or legal escalation.
• Ensure recoveries are pursued efficiently lawfully and in accordance with Ausgrid policies delegations and insurance arrangements.
• Identify and implement process capability and workflow improvements that strengthen recovery performance and team effectiveness.
• Lead teams through change consultation and transition activities as required.
• Establish clear expectations constructive performance conversations and a culture of accountability and professionalism.
• Engage effectively with internal stakeholders including Field Operations Legal and Finance to support recovery outcomes.
• Improve reporting workflow visibility and management oversight.

What you bring to the role

Our hiring decisions are not only based on your experience and skills but your passion attitude and alignment to our core values.

You will bring:

• Experience or strong understanding of recoveries liability assessment insurance-related processes or dispute resolution.
• Experience working within a recoveries investigations insurance or legal support functions.
• Proven experience leading and developing a team in a commercial operational or investigative environment.
• Highly developed influencing and negotiation skills to manage complex multi-party disputes.
• Demonstrated ability to assess liability evidence and financial risk.
• Excellent organisational skills with the ability to manage competing priorities and deadlines.
• Strong written and verbal communication skills for internal and external stakeholder engagement.

Highly regarded:

• Understanding of utility networks asset damage construction activities or field operations.
• Experience engaging with insurers councils contractors or legal representatives.
• Experience in a regulated utility or large infrastructure organisation.
• Tertiary qualifications or significant experience relevant to business law insurance or finance.

Life at Ausgrid

At Ausgrid we go beyond just a competitive salary to offer an exciting range of benefits. From salary sacrificing electric vehicles and novated leasing to discounted corporate health insurance and access to Fitness Passport our benefits support your work here and your life out there.

Celebrate success every day with our employee recognition program to bring out each others best. Looking to grow professionally Weve got you covered with study assistance secondments training and mentors whose advice youll keep wherever you go.

Were proud to offer gender-neutral parental leave to balance work when growing your family. And if youre caring for elderly parents our aged care support services offer expert guidance to help you access care for your loved ones. At Ausgrid its all about supporting you in every aspect of life.

If you require support with your application/reasonable adjustments for the interview process please reach out to our dedicated Talent Team

Application close date: 6 October 2026 (please note this date is subject to early closure)

Applicants must have full Australian work rights to apply.

By applying you may be considered for a Talent Pool to support future opportunities over the next 12 months.