Recon & FinOps Manager
Job Location:
Cape Town - South Africa
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Who we are:
Mama Money is a growth-stage fintech on a mission to improve the financial lives of migrants and underserved communities across Africa and beyond. What started in 2015 as a cross-border payments service has grown into a multi-product financial platform. We give people the tools to send save and manage money on their own terms at a socially fair price.
Mama HQ is in beautiful Cape Town South Africa. Were 158 people strong (and counting) representing 19 countries across Africa Asia the UK and Europe. From remittances to a growing range of financial products everything we build is in service of people who deserve better. Our culture reflects that same commitment. We look after our team the way we want them to look after our customers. Just be lekker! means we trust our talented diverse people to do whats right and make it happen simply and with heart.
Weve earned a few accolades built lasting partnerships and grown our reach in ways were proud of. Weve had good times and tough times but our focus has never shifted. People over profit always.
As our Recon & FinOps Manager youll be the engine room behind how money actually moves through Mama Money. Youll own the daily reconciliation of payments and aggregator flows across multiple corridors and currencies make sure funds are settled accurately and on time and be the first to spot when something looks off. This is a hands-on detail-driven role at the intersection of payments operations and data youll work closely with our Treasury team Tech Ops and our FX Trader to keep the money moving smoothly day in and day out.
Youll bring a data-driven mindset to everything you touch: building smarter reconciliation and monitoring workflows spotting anomalies through analysis rather than manual review alone and helping the finance operations function scale through automation rather than headcount.
- Responsible for reconciling partner balances related to transactions their statuses and settlement thereof (this includes inward and outward transaction flows).
- Responsible for analysis of all transactional aggregator and pay-in-partner fees.
- Responsible for all cross-border payment reconciliations (inward and outward payments).
- Resolving unreconciled items through problem-solving and in-depth investigation.
- Balance sheet and accounting assistance in the form of aggregator reporting to the accounting team.
- Preparation of daily variance reports and ensuring variances are resolved within the timeframe set by Management
- Suggesting and implementing process enhancements/efficiencies. This includes finding ways to automate and streamline manual functions.
- Design and implement a recon roadmap across the companies focused on automation of all financial and transactional recon procedures
- FinOps Experience: Oversee manual wallet adjustments including deposit allocations reversals and refunds
- Ensure manual adjustments and money movements have a valid business reason complete supporting evidence appropriate approval
- Oversee the operational integrity of manual customer bank account adjustments
- Monitor daily internal money movements and customer-account exceptions escalating material aged or recurring issues promptly to Finance Treasury Operations Compliance or Technology as appropriate
- Strengthen the requirement to work closely with Data/Technology to build automated/custom recons using partner data and internal transaction data
- Provide Accounting with complete month-end schedules and supporting documentation for manual adjustments internal transfers customer bank account balances suspense items and outstanding exceptions.
- Assess the impact of new products partners and process changes before implementation ensuring that money-movement flows approval requirements reconciliation points and exception handling are clearly defined.
- Drive root-cause remediation and automation to reduce manual adjustments prevent repeat exceptions through Product improvements
- Produce regular FinOps reporting on adjustment volumes and values aged exceptions unallocated funds refunds control breaches to reduce operational risk.
Completed Bachelors degree in Accounting Finance or a related field.
4 years of relevant experience in payment operations reconciliations or financial operations ideally in fintech payments or financial services.
Demonstrable hands-on experience using AI tools (e.g. Claude or similar) to build automated assessments workflows or alerting systems non-negotiable for this role.
Strong Excel skills: comfortable with large data sets schedules and building automated or templated reporting.
Exposure to data analysis dashboarding or process automation tools (e.g. Power Query Power BI SQL or similar) is a strong advantage.
Exposure to a multi-entity or multi-currency environment ideally in fintech or financial services.
Experience working with payment aggregators gateways or banking partners is a strong advantage.
High attention to detail with the ability to manage competing deadlines in a fast-paced environment.
Why Mama
At Mama Money we build products that help people do more with their money from sending money home to saving to accessing money in ways that feel safe & simple. The work we do matters because it helps real people in real ways every day.
We care about making life easier for our customers. Were not afraid to give things a go and we take ownership of what we do. We keep learning support each other and stay focused on what matters most.
If youre looking for meaningful work and a team that cares about what theyre building Mama Money could be the right place for you.
Mamas values:
Making it easier for customers
Give it a go
Just own it
Required Experience:
Manager
About Company
Enjoy safe, fast and reliable international money transfers from South Africa with Mama Money. Download our free app and send money online in minutes.
