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QA Specialist (Technical Support)

Sabenza IT & Recruitment

Job Location:

Johannesburg - South Africa

Monthly Salary: Not provided by the employer

Experience Required: 5years

Posted: 6 October 2026 (6 days ago)

Application Deadline: 3 January 2027

Vacancies: 1 Vacancy

Job Summary

We are seeking a QA Specialist (Technical Support) to investigate application issues in live and test environments then supports manual testing automated testing and user acceptance testing.

The purpose is to find reproduce and document defects early validate that data and behaviour are correct and give clear technical evidence when an issue needs a developer or infrastructure fix.

Requirements

Key responsibilities

Investigate application issues using logs database queries configuration and environment checks.
Work in Linux/Unix over SSH for basic OS-level troubleshooting: process disk permission connectivity and service checks.
Query relational databases to confirm data state trace transactions and validate expected versus actual results.
Create maintain and execute test cases for functional regression and UAT cycles.
Run manual tests against agreed requirements and release notes and record evidence.
Support automated test runs review failures and separate environment issues from product defects.
Identify reproduce and log defects with steps data logs screenshots and expected results.
Validate data before and after changes migrations and fixes.
Support UAT: prepare data guide users capture findings and track retests.
Work with developers and infrastructure teams to isolate whether a fault sits in the application data integration or platform.
Check monitoring and alerting output where available and escalate with a clear impact and timeline.
Confirm fixes in the correct environment before a defect is closed.
Maintain test evidence known-issue notes and handover comments for releases.

Requirements

5 years experience in technical support and/or QA inside a software development environment.
Application log investigation.
SQL and relational databases.
Linux/Unix including SSH.
Basic OS-level troubleshooting.
Manual testing.
Functional and regression testing.
UAT participation or coordination.
Test case creation and execution.
Defect identification and reporting.
Data validation.
A working understanding of software development environments releases and environments such as dev test and production.
Strong troubleshooting and problem-solving with a habit of proving the cause rather than guessing.

Advantageous

ELK Stack or similar log search.
Azure Monitor and broader Azure exposure.
API testing including Postman.
Automated testing.
CI/CD pipelines.
Java or other application troubleshooting.
Database troubleshooting beyond basic selects: locks bad data failed jobs.
DevOps exposure.
Monitoring tools.
Experience working day to day with developers and infrastructure teams.

Required Skills:

Must-have 5 years experience in technical support and/or QA inside a software development environment. Application log investigation. SQL and relational databases. Linux/Unix including SSH. Basic OS-level troubleshooting. Manual testing. Functional and regression testing. UAT participation or coordination. Test case creation and execution. Defect identification and reporting. Data validation. A working understanding of software development environments releases and environments such as dev test and production. Strong troubleshooting and problem-solving with a habit of proving the cause rather than guessing.

Required Education:

A diploma or degree in Computer Science Information Technology Software Development or a related field.

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