Program Manager – Global Fraud Solutions

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What Well Bring:

Remote Position - Must be based in South Africa

As part of TransUnions Global Solutions organization the Solutions Launch PMO enables consistent and efficient product launches helping to unlock revenue advance innovation and achieve enterprise goals.

Our team is seeking an experienced Program Manager for the Global Fraud Solutions Organization. This candidate will be responsible for end-to-end orchestration of cross-functional activities required to successfully bring solutions to market. This role serves as the central point of accountability for launch readiness execution and post-launch stabilization.

Unlike traditional technical project management roles this position focuses on go-to-market execution aligning product marketing sales operations enablement customer support and other stakeholders to deliver coordinated high-quality solution launches. The Program Manager ensures that all launch workstreams progress efficiently dependencies are managed proactively and leadership has clear visibility into progress risks and readiness.

This role is critical to driving predictable repeatable and scalable solution launches that meet business objectives.

This is a remote position which may require occasional business travel for project-related meetings at the discretion of management.

What Youll Bring:

• Own the end-to-end program management of solution launches from early planning through launch execution and post-launch monitoring set-up
• Develop and maintain integrated launch plans that align scope timelines milestones dependencies and deliverables across all workstreams
• Ensure launch goals success metrics and readiness criteria are clearly defined and agreed upon
• Identify opportunities to simplify standardize or accelerate capabilities across the organization

• Lead and coordinate cross-functional workstreams including (but not limited to): Product Marketing Sales Enablement Operations Customer Support Legal Finance and IT
• Facilitate regular program meetings (e.g. status meetings deep dive workshops Steering Committee risk reviews) to drive alignment and accountability
• Act as the primary point of contact for launch-related planning and execution across the organization

• Working with the Product team and other stakeholders you will drive alignment on go-to-market strategy and launch approach
• Track readiness across key dimensions such as messaging training tooling operational preparedness and customer experience
• Identify gaps or risks to readiness early and work with owners to define and execute mitigation plans

• Identify assess and proactively manage program risks issues and cross-team dependencies
• Escalate critical risks and trade-offs with clear options and recommendations
• Maintain clear documentation of decisions assumptions and changes

• Synthesize ambiguity into clear direction providing concise actionable status updates to leadership and stakeholders
• Translate complex cross-functional activity into clear insights on progress risks and launch confidence
• Ensure stakeholder expectations are aligned and managed throughout the launch lifecycle

• Apply TransUnions best-in-class Product Development Life Cycle framework educating project teams on the same and ensuring adherence to standards
• Partner with PMO leadership to scale consistent repeatable launch execution across the portfolio
• Capture lessons learned and post-launch insights to improve future launches
• Contribute to continuous improvement efforts of PMO processes tools and best practices

Impact Youll Make:

• Bachelors degree in business marketing operations or a related field or equivalent practical experience
• 8 years of experience in program management project management or launch management roles
• Demonstrated experience leading complex cross-functional initiatives with multiple stakeholders and competing priorities
• Strong understanding of go-to-market concepts and commercialization processes
• Excellent communication facilitation and executive-level presentation skills
• Highly organized with strong attention to detail planning discipline and follow-through
• Travel flexibility for occasional in-person meetings at the discretion of management
• Schedule flexibility to accommodate international time zones occasionally

• Deep experience working in a Fraud organization or with Fraud products
• Proven ability to influence VPlevel stakeholders across Solutions Technology Operations and other areas
• Project/Program Management Certification such as PMP or equivalent
• Proficiency in SmartSheet or similar project management tool
• Proficiency in Jira and Confluence
• Comfort operating in fast-paced ambiguous environments with evolving priorities
• PMO experience or familiarity with program governance models
• Knowledge of the Product Development Life Cycle

For positions based in South Africa preference will be given to suitably qualified candidates from designated groups in line with the companys Employment Equity plan and targets.

Should you have not heard from TransUnion within 3 weeks from applying please regard your application as unsuccessful.

Employment with TransUnion GCC Africa requires that you work from a fibreready home environment that supports confidential and comfortable daytoday work. You may be based anywhere in South Africa with fibre connectivity; however working outside of South Africa is not permitted. A minimum 100/100 Mbps fibre lineis required and must be installed or upgraded by day one of employment. As a credit bureau certain roles also require a clear credit record.

At TransUnion our Workforce for Goodis built on purpose impact and opportunity. We empower our people to grow innovate and make a meaningful difference for our communities and customerswhile being supported to thrive both professionally and personally. With a strong focus on flexibility wellbeing and collaboration youll work with exceptional people across the globe pioneering products and cuttingedge technology that truly matters.

At TransUnion GCC Africa youll join a purposedriven organisation that invests in its people through competitive rewards comprehensive benefits and meaningful career development. We offer permanent workfromhome flexibility wellbeing support for you and your family and access to global exposure and accredited learningso you can grow your career while maintaining balance.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Advisor Project Management