Pre & Post Sales Technical Support

Location: Johannesburg (East Rand)
Industry: Technology / Hardware & Software Solutions

A leading technology solutions provider is seeking a technically strong Pre & Post Sales Technical Support specialist to support internal sales teams business partners and end users across a diverse range of hardware and software solutions.

This role is ideal for a customer-focused technical professional with strong troubleshooting ability solution implementation experience and a passion for delivering high-quality technical support.

You will be responsible for providing both pre-sales and post-sales technical support across hardware software and device management environments.

Key responsibilities include:

• Providing pre-sales technical product support to internal sales teams and external business partners
• Delivering post-sales support to customers partners and end users
• Assisting with technical solution design and implementation
• Supporting hardware and software solution deployments

• Supporting mobile device management environments
• Assisting with device management software implementation and support
• Supporting barcode printing label software and related applications
• Assisting users with customised software upgrades and installations

• Troubleshooting technical issues and resolving application-related problems
• Providing online and remote user support
• Assisting customers across various technical support scenarios
• Escalating complex issues where required and ensuring resolution follow-through

• Training users on systems applications and solutions
• Preparing and maintaining user requirement specifications and technical documentation
• Supporting quality standards and operational initiatives
• Ensuring accurate documentation of system changes and support activities

• Working closely with sales technical and operational teams
• Supporting achievement of team goals and customer service objectives
• Contributing to a collaborative and customer-focused support environment

Key requirements:

• Matric / Grade 12
• Minimum 2 years experience in technical support or technical repairs
• Strong technical troubleshooting capability
• Experience supporting hardware and software environments
• Good understanding of Microsoft Office and application software
• Exposure to:
  • Mobile device management
  • Barcode printing label software
  • WLAN environments
• Valid drivers licence
• Strong communication and customer service skills

Advantageous:

• Experience working in customer-facing technical support environments
• Additional language capability

• A technically minded problem-solver
• Customer-focused with strong interpersonal skills
• A team player who collaborates effectively with others
• Self-motivated and proactive
• Enthusiastic and eager to learn
• Able to remain professional under pressure

• Opportunity to work across a wide range of technology solutions
• Exposure to both pre-sales and post-sales environments
• Hands-on technical support and implementation experience
• Customer-facing role with strong variety and engagement
• Opportunity to grow within a dynamic technical support environment