People Development Manager

THE MISSION

Youre the person who makes sure Mamas people grow thrive and love what they do

As our People Development Manager youll bring Mamas culture to life through learning development and meaningful team experiences. Youll help our people build confidence sharpen their skills and unlock what theyre capable of while keeping everything bold playful and authentically Mama.

You dont just organise training you create moments that make people better.

HERES WHAT YOULL BE RESPONSIBLE FOR

Learning & Development Champion

• Design and deliver engaging learning and development programmes aligned with Mamas culture and business priorities
• Identify development needs across departments and create practical solutions
• Coordinate onboarding induction and ongoing learning experiences
• Ensure mandatory training and compliance requirements are delivered effectively

Culture & Engagement Builder

• Bring Mamas personality values and ways of working to life through people initiatives
• Create fun relevant and memorable team experiences that build connection and belonging
• Support engagement initiatives recognition programmes and internal communications
• Keep a close pulse on team sentiment and identify opportunities to strengthen the employee experience

Talent Development Partner

• Support managers in identifying and developing high-potential talent
• Coordinate career development succession planning and internal mobility initiatives
• Encourage a strong culture of coaching feedback and continuous development
• Help team members understand opportunities to grow within Mama and the wider Ennismore family

Leadership Coach & Partner

• Partner closely with HODs and managers to understand their people-development priorities
• Coach leaders on effective feedback performance conversations and team development
• Build managers confidence as people leaders
• Provide practical support on individual development plans and performance improvement

Learning & Performance Expert

• Track learning activity participation completion and effectiveness
• Monitor training KPIs and engagement metrics
• Gather feedback and continuously improve learning programmes
• Ensure development initiatives deliver meaningful impact for both people and the business

Brand & Culture Connector

• Work closely with People & Culture and operational teams to ensure learning supports Mamas commercial and guest experience objectives
• Collaborate with external partners and training providers where relevant
• Support wider Ennismore learning and talent initiatives
• Ensure Mamas culture remains consistent while allowing its personality to shine

Qualifications :

MADE FOR YOU ONLY IF

• You have strong Learning & Development / People Development experience ideally within hospitality
• Youre passionate about helping people grow and genuinely enjoy seeing others succeed
• Youre a confident facilitator who can engage everyone from new joiners to senior leaders
• You bring energy creativity and personality into your learning experiences
• Youre comfortable coaching managers and challenging them constructively when needed
• You understand how to translate business needs into practical people-development solutions
• Youre organised and commercially minded with strong follow-through
• You can balance structure and compliance with creativity and fun
• Youre confident using learning platforms engagement tools and people-development metrics
• You thrive in fast-paced high-energy and people-focused environments

YOUR LITTLE EXTRAS

• Pre-opening experience Big plus
• Experience with lifestyle luxury or design-led hospitality brands
• Experience developing leadership or emerging-talent programmes
• Strong facilitation and public-speaking skills
• Experience with succession planning talent reviews or internal mobility
• Youre naturally curious approachable and constantly looking for better ways to develop people
• You bring Mama energy bold inclusive playful and authentic

WORK AUTHORISATION

• Applicants must already hold valid work rights/work authorisation for South Africa. Visa sponsorship is not available for this position. Candidates must be legally eligible to work in the country where the role is based.

Additional Information :

Next were sure you know the tune :

• First melody: At Mama no AI! We review your application in person and take the time to understand your background.
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Chorus: Once youve passed the phone interview well arrange a remote meeting or a meeting at Mama to meet the Gang! 
• Last verse: Naturally youll receive a response from us within two to three weeks at the latest whether its a or a .

Remote Work :

No

Employment Type :

Full-time