People & Culture Coordinator

THE MISSION

Youre the person who keeps Mamas People & Culture world organised connected and full of good energy

As our People & Culture Coordinator youll be at the heart of the team supporting everything from onboarding and team member queries to engagement activities and day-to-day P&C administration.

Youre the friendly face people can count on making sure the little things are taken care of so our people can focus on doing what they do best.

You dont just support P&C you help create the Mama experience for our people.

HERES WHAT YOULL BE RESPONSIBLE FOR

Team Member Experience Champion

• Support a warm engaging and seamless team member journey from onboarding onwards
• Be a friendly and approachable point of contact for everyday P&C queries
• Support team members with policies procedures benefits and general requests
• Help create an environment where everyone feels welcomed valued and included

P&C Operations Pro

• Support the day-to-day administration of the People & Culture function
• Maintain accurate employee records files and P&C documentation
• Prepare letters certificates reports and other employee documentation
• Support attendance leave and other people-related administration
• Ensure all documentation is handled accurately confidentially and on time

Onboarding & Offboarding Coordinator

• Coordinate smooth onboarding for new team members ensuring all pre-employment documentation is completed
• Support induction and orientation activities
• Coordinate exit processes and ensure all relevant documentation is completed
• Help new joiners feel part of Mama from day one

Culture & Engagement Supporter

• Support team engagement activities celebrations and recognition initiatives
• Help bring Mamas culture and personality to life across the hotel
• Support internal communications and team events
• Bring energy creativity and a genuine people-first approach to everything you do

Recruitment & Talent Support

• Assist the Talent Acquisition team with recruitment administration and coordination
• Support interview scheduling candidate communication and pre-employment processes
• Maintain recruitment trackers and ensure candidate information is up to date
• Help coordinate offers joining formalities and new hire documentation

People Data & Compliance Champion

• Maintain accurate and confidential P&C records and systems
• Support preparation of people reports trackers and HR metrics
• Assist with audits and ensure documentation complies with company policies and local requirements
• Handle sensitive employee information with discretion and professionalism

P&C Team Player

• Work closely with all departments and managers across the hotel
• Support the wider P&C team with projects and initiatives as required
• Be proactive helpful and ready to jump in wherever the team needs you
• Build strong relationships across Mama and the wider Ennismore family

Qualifications :

MADE FOR YOU ONLY IF

• You have previous People & Culture / HR experience ideally within hospitality
• Youre organised detail-oriented and great at keeping multiple things moving
• You genuinely enjoy working with people and helping others
• Youre approachable positive and confident communicating with team members at all levels
• Youre comfortable handling confidential information with discretion
• You have strong administrative and coordination skills
• Youre proactive and dont wait to be asked to get things done
• Youre comfortable working in a fast-paced high-energy environment
• Youre digitally confident and comfortable working with HR systems and Microsoft Office
• You bring a people-first mindset and take pride in creating a great employee experience

YOUR LITTLE EXTRAS

• Pre-opening experience Big plus
• Experience with lifestyle luxury or design-led hospitality brands
• Experience supporting employee engagement and culture initiatives
• Familiarity with HRIS / HR systems
• Youre naturally curious energetic and always ready to lend a hand
• You bring Mama energy warm playful authentic and genuinely passionate about people

WORK AUTHORISATION

• Applicants must already hold valid work rights/work authorisation for South Africa. Visa sponsorship is not available for this position. Candidates must be legally eligible to work in the country where the role is based.

Additional Information :

Next were sure you know the tune :

• First melody: At Mama no AI! We review your application in person and take the time to understand your background.
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Chorus: Once youve passed the phone interview well arrange a remote meeting or a meeting at Mama to meet the Gang! 
• Last verse: Naturally youll receive a response from us within two to three weeks at the latest whether its a or a .

Remote Work :

No

Employment Type :

Full-time