People Administrator

HR Administration & Compliance

• Provide administrative support to the COO and People Operations team ensuring efficient People Operations service delivery;
  
• Maintain and update employee records including employment contracts qualifications regulatory clearances and FICA-related compliance where applicable;
  
• Ensure adherence to South African labor laws (BCEA LRA EE Act POPIA and the Skills Development Act) and align People practices with relevant regulations and legislation; and
  
• Assist in People audits and reporting to regulatory bodies such as the Unemployment Insurance Fund SARS Compensation Commissioner EE regulator.
  

Employee Relations & Performance Management

• Support disciplinary procedures grievances and performance management processes by preparing relevant documentation and ensuring procedural compliance;
  
• Draft and distribute People policies disciplinary warnings and other employment-related communications in line with regulated employment standards; and
  
• Assist in coordinating employee engagement initiatives to enhance workplace culture and productivity in a high-compliance environment.
  

Training Strategy Needs Analysis & Planning

• Take ownership of the organisations training and development function;
  
• Identify organisational departmental and individual training needs through skills audits surveys OKR reviews engagement feedback and consultation with managers;
  
• Ensure all employees have a Personal Development Plan (PDP) in place with training needs identified planned and tracked;
  
• Administer PDP training for managers to enable effective developmental discussions with their teams;
  
• Identify gaps in training and development capability and recommend practical improvement solutions aligned to business needs;
  
• Contribute to succession planning by supporting the identification and development of high potential employees and building a talent pipeline for critical roles;
  
• Facilitate onboarding and induction programs for new hires ensuring compliance with Know Your Employee (KYE) and background verification requirements specific to the payments industry;
  
• Track and administer mandatory employee training; and
  
• Support the coordination of continuous skills development initiatives and learnerships in line with the Skills Development Act.
  

Learning Programme Design & Delivery

• Design develop and implement training programmes aligned to organisational and departmental goals.
  
• Develop or source training materials including manuals guides handouts and visual or digital learning content.
  
• Deliver training using a range of instructional techniques such as workshops simulations role play group discussions videos and lectures.
  
• Evaluate and select appropriate training delivery modes (in-person virtual blended) to maximise effectiveness and cost efficiency.
  
• Develop alternative training approaches where expected learning outcomes are not achieved.
  
• Support leadership compliance technical and soft-skills training initiatives across the organisation.
  
• Coordinate onboarding and induction training for all new employees.
  

Training Administration & Coordination

• Manage the end-to-end training request process ensuring all requests are verified and submitted through Xurrent;
  
• Ensure all training-related tickets are actioned within 48 hours of logging;
  
• Confirm that employees meet prerequisite requirements before enrolment in training programmes;
  
• Maintain and manage training calendars invitations attendance registers and post-training evaluations;
  
• Act as the primary point of contact for all training-related queries and support; and
  
• Communicate training opportunities clearly and effectively to employees and managers.
  

Monitoring Reporting & Compliance

• Monitor evaluate and record training activities to assess effectiveness and impact;
  
• Maintain accurate and up-to-date training records databases and employee learning histories;
  
• Ensure all training activities comply with relevant labour legislation skills development regulations and industry requirements;
  
• Support the preparation and submission of Workplace Skills Plans (WSP) and Annual Training Reports;
  
• Track training spend against budget and assist with reporting on training ROI and impact;
  
• Compile and present monthly training reports insights and dashboards for management and relevant committees; and
  
• Promote and embed a culture of continuous learning and development across the organisation.
  

People Reporting & Systems Management

• Maintain People databases and ensure accurate reporting on key metrics such as turnover compliance training performance appraisals and remuneration benchmarking;
  
• Generate reports for internal and external audits board reports and People compliance assessments; and
  
• Assist in the implementation and maintenance of HRIS (Human Resource Information Systems) aligned with industry-specific operational needs.
  

Recruitment

• Liaise with managers to ensure that job advertisements and job descriptions are updated and stored in the shared People drive;
  
• Maintain a database of updated job descriptions;
  
• Upload vacancy adverts on the recruitment portal;
  
• Upload referral CVs;
  
• Conduct screening and shortlisting of candidates against the job description to ensure they meet the requirements of the role;
  
• Ensure psychometric assessments are administered by the system;
  
• Liaise with and update hiring managers throughout the recruitment process;
  
• Schedule and participate in interviews;
  
• Follow up with hiring managers to ensure SLA timelines are adhered to;
  
• Conduct reference checks for all shortlisted candidates;
  
• Ensure up to date pipeline in relation to succession planning;
  
• Keep all stakeholders informed throughout the recruitment process this includes the candidate People Operations Manager and hiring managers; and
  
• Ensure the recruitment platform is updated with current statuses for all candidates.