Patient Care Coordinator

Role: Patient Care Coordinator
Priority Location: South Africa Latin America & Philippines
Working Hours: 8AM - 5PM (EST) Mon - Fri
Salary Range: $1500 - $2000 USD per month (The final offer is at the clients discretion and depends on the candidates interview result skills and experience.)
Type of contract: Independent Contractor
Type of job: Remote

Mission For This Role:

We are seeking a dedicated Patient Care Coordinator to ensure our membersreceive prompt attentive support. This role is essential to maintaining the white-glove service our patients expect from the company. The critical requirement is guaranteed availability and rapid response when messages come in. Every patient message must receive a response within 5 minutes. You will have full authority to handle most patient requests independently with clear escalation protocols for urgent medical matters.

Important: This must be your only employment. We require someone who is fully rested alert and dedicated exclusively to this role during coverage hours. This is not suitable for someone juggling multiple jobs or gig work.

Key Responsibilities:

• Monitor all patient communication channels during coverage hours
• Respond to every patient message within 5 minutes
• Assess urgency of patient inquiries and follow established escalation protocols
• Handle routine patient requests independently (scheduling general questionsinformation requests)
• Escalate urgent medical concerns to the on-call physician as needed
• Perform care coordination tasks when appropriate (appointment scheduling follow-ups)
• Document all patient interactions and handoff relevant information to the daytime team
• Maintain detailed logs of escalations and after-hours activity

Qualifications & Skills:

Required

• 3 years of customer service experience preferably in a high-touch environment
• Excellent written and verbal communication skills
• Proven reliability and dependability
• Ability to remain calm and professional in urgent situations
• Strong judgment for assessing urgency and making escalation decisions
• Reliable internet connection and quiet workspace for remote work
• Comfortable working weekends & holidays

Preferred

• Healthcare or medical office experience
• Familiarity with Electronic Medical Record (EMR) systems
• Experience in concierge or premium customer service environments

Performance Expectations:

• 5-minute response time to all patient messages - this is non-negotiable
• 100% availability during scheduled coverage hours
• Accurate triage and appropriate escalation of urgent matters
• Clear professional and compassionate communication with all patients

Ideal Candidate:

This role is perfect for someone who:

• Prefers non-traditional working hours and thrives during evenings/nights
• Values stability and is looking for a dedicated exclusive role
• Is naturally attentive and responsive even during quieter periods
• Takes pride in being the reliable point of contact when others are unavailable
• Understands that consistent availability is more valuable than high volume

Exclusivity Requirement:

This position requires that we be your sole employer. We are not looking for someonewho is managing multiple jobs freelance work or gig employment alongside this role.

Why Our patients deserve someone who is fully present well-rested and able to respond within minutes at any point during coverage hours. Divided attention compromises the quality of care we promise our members.

If you are seeking a focused role with predictable compensation where your primary job is to be available and responsive this position is designed for you.

What We Provide:

• Comprehensive training on our systems protocols and escalation procedures
• Clear escalation guide and on-call physician support for urgent matters
• Consistent monthly compensation
• Supportive team environment with daytime coordinators for seamless handoffs

Required Experience:

IC