Operations Supervisor

The Operations Supervisor supports the Contract Manager in the day-to-day operational execution of a transport mining or agricultural logistics contract. The role coordinates drivers fleet readiness shift activities safety compliance and customer service delivery to ensure seamless operational performance. The Operations Supervisor is responsible for ensuring shift targets fleet utilisation documentation accuracy and adherence to SOPs SHEQ standards and contractual requirements. This role provides hands-on supervision and contributes to operational problem solving efficiency improvements and safe cost-effective service deliveryries of products/goods.

Key Responsibilities

Operational Coordination
Execute daily operational plans and allocate resources according to schedules.
Conduct shift start-up checks readiness assessments and ensure accurate driver briefings
Monitor live operations via TMS tracking platforms and communicate deviations to the Contract Manager.
Ensure on-time departures correct routing and effective management of standing time delays and alerts.
Support journey management fatigue management PPE adherence pre-trips and posttrip compliance.
Complete daily shift reports and escalate operational risks promptly.
Maintain operations continuity across rotating shifts weekends and night operations where applicable.

Fleet & Technical Support
Conduct daily inspections for fleet readiness (documentation licensing validity roadworthiness checks).
Report defects breakdowns and anomalies into Evolve or relevant systems.
Follow up on repairs tyre changes refuelling compliance and maintenance-related actions.
Assist with monitoring fuel usage kilometres trip hours and utilisation KPIs.
Ensure accurate fleet records defect logs and documentation are completed for each shift.

Driver & Staff Supervision
Supervise drivers general workers and admin staff during assigned shifts.
Enforce operational and safety procedures; ensure availability of PPE and adherence to standards.
Support the Contract Manager with performance tracking attendance control coaching and basic IR processes.
Conduct driver debriefing (PODs route challenges delays risks reported).
Identify skills gaps and recommend training or corrective actions.

Customer & Stakeholder Support
Engage with customer representatives on day-to-day operational matters.
Communicate delays risks delivery confirmations and shift performance updates.
Support execution of customer requirements site-specific protocols and escalation processes.
Assist in implementing corrective actions for service-level deviations.

Safety Compliance & SHEQ Duties
Enforce compliance with SHEQ policies Road Transport Legislation fatigue rules PPE and operational SOPs.
Conduct toolbox talks safety briefings and incident first-level reporting.
Participate in safety inspections audits and Drive Risk coaching sessions.
Ensure accurate completion of checklists incident logs near-miss reports and compliance documentation.

Administrative & Systems Support
Ensure timely completion of trip sheets PODs fuel slips and operational documentation.
Capture data into operational systems (TMS Evolve tracking portals Uniflow or similar).
Support accurate daily/weekly reporting including standing time utilisation fuel variance logs and shift summaries.
Assist the Contract Manager with cost-control inputs and verifying operational expenses.

Facilities Housekeeping & Site Control
Maintain site cleanliness yard control parking discipline and compliance with customer site rules.
Support inspections of loading/offloading zones equipment storage and PPE distribution.
Escalate maintenance needs for yard ablutions offices and equipment.

Qualifications & Experience
Matric (Grade 12)
Diploma/Certificate in Transport Logistics Supply Chain Production Management or related field (advantageous)
Valid drivers licence (Code EC); PrDP advantageous
35 years experience in a transport mining agricultural or industrial operations environment
12 years experience in a supervisory or team-lead role
Exposure to fleet operations scheduling shift management and driver coordination
Experience using TMS tracking systems Evolve or similar platforms

Skills & Competencies

Knowledge
Understanding of operational and logistics processes
Basic Labour Legislation and IR principles
Road Transport Legislation and SHERQ requirement
Knowledge of KPIs SLAs and operational reporting
Familiarity with fleet and maintenance processes

Skills
Strong coordination and organisational skills
Effective communication and customer interaction
Problem-solving and decision-making at operational level
Ability to supervise and guide teams
Computer literacy (Excel Outlook reporting tools)
High safety awareness and attention to detail
Ability to work under pressure and manage multiple priorities