Operations Manager

What you will do in this role

AsanOperationsManager you will:

• Play a critical role in overseeing andoptimizingour operationsto deliver exceptional service to ourclients and customers

• Analyzeandmaintainanddeliveron allClient Service Level Agreements

• Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours forecasting budgeting etc.)

• Coach develop and manage performance of direct reports and theirassociates;including planning and assigning work for staff

• Implement best practices and over-deliver for clients drive consistent performance evaluate staffing needs with input from BD and Client and adjust meet changing requirements

• Participate in cross functional meetings to review information received from operational support functionsand collaborate to define action plans that resolve issues and drive continuous improvement

Your qualifications

Concentrix is a great match if you:

• Completion ofMatric/Grade 12(essential)

• A relevant diploma or degree in Business Management Operations or a related field(preferred)

• Minimum 35 years experience in a call center environment including at least 2 years in a Team Leader role

• Demonstrated experience driving performance

• Demonstrated ability to coach and develop action plans which maximize performance and provide effective feedback

• Excellent analytical and problem-solving abilitiesandabilityto improve work processes;establisha course of action for self and others toaccomplisha specific goal

• Strong leadership and team management skills ability to mentor coach and provide direction to a team of employees

• Work well under pressure within afast-paced environment and handle multiple priorities whilemaintaininga professional demeanour

• Excellent communication and interpersonal skills.

• Ability to effectively present information to internal and external associates

• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

• Willingness to work a flexible schedule

• Familiarity with operational management software and CRM tools.

• Ability to work in a fast-paced environment and handle multiple priorities.

If you feel youdontcheck every box we still encourage you to apply.Welldo our best to match you with the right job whetheritsthis or another role.

Whatsin it for you

Discover the exceptional benefits we provide to our valued employees in South Africa as a testament to our commitment to their well-being and professional growth.As well asfull-time indefinitecontractsdesigned to support and grow our dedicated teamwe offer acompetitive salary.

Weoffergenerouslypaid annual leavestarting with fifteen working days in your first year with anadditionalday awarded eachsubsequentyear up to eighteen days by the fourth year. Secure your future with ourPension & Provident fundand enjoy peace of mind withcomprehensive medical insurance or aidtailored to your needs. Benefit frompaid sick leaveand after one year with us enjoypaid maternity parental adoption or commissioning parental leave.

We also offerpaid family responsibility leaveafter just four months of tenure. Experience further security with ourfuneral coverand advance your career through ourdevelopment programs and specialized courses. Join us and thrive in a workplace committed to your well-being and professional development.