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Operations Director RoSSA
Job Location:
Job Location:
Johannesburg - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
8 August 2026 (30+ days ago)
Posted:
Application Deadline:
5 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
An established multinational organisation operating within the restaurant and food-service sector is seeking an accomplished Operations Director to lead the execution of its South African operations strategy across a network of company-owned and franchised restaurants.
The successful candidate will be responsible for driving sustainable sales and revenue growth improving profitability strengthening operational capability and ensuring a consistent customer experience across the national restaurant network.
The successful candidate will be responsible for driving sustainable sales and revenue growth improving profitability strengthening operational capability and ensuring a consistent customer experience across the national restaurant network.
Key Responsibilities
- Lead the operational excellence agenda across company-owned and franchised restaurants.
- Translate the national operations strategy into consistent execution across the restaurant network.
- Drive continued improvement in sales growth profitability customer experience and operating standards.
- Ensure that all restaurants operate consistently and in accordance with established brand and service standards.
- Build a unified performance-driven operating culture across the restaurant network.
- Develop and maintain strong relationships with franchisees and other key stakeholders.
- Strengthen operational capability across the business.
- Lead the development and performance of field operations teams.
- Provide operational expertise and practical guidance across the South African network.
- Participate in field visits business reviews operational reviews and relevant leadership forums.
- Identify and implement opportunities for innovation and continuous improvement.
- Improve fixed variable and above-store costs to strengthen the overall restaurant business model.
- Collaborate closely with Leadership Commercial Marketing and People and Culture teams.
Minimum Education
- Bachelors degree in Business Commerce Engineering or a related field.
- An MBA or relevant masters degree would be advantageous.
Minimum Experience
- A minimum of 10 years experience in a senior Operations Sales or Commercial leadership position.
- Direct accountability for sales profitability and people management is essential.
- Proven experience within the retail service restaurant or multi-outlet sector.
- Demonstrated experience in developing people and delivering results through teams.
- Experience working within a multinational organisation would be advantageous.
- Experience working with franchisees or within a franchise-led operating model would be highly advantageous.
Skills and Competencies
- Strong commercial and financial acumen.
- Ability to formulate interpret and analyse financial and operational data.
- Strong operational management and strategic execution capabilities.
- Excellent planning directing and leadership skills.
- Strong people-development and coaching capability.
- Excellent negotiation skills.
- Excellent verbal and written communication skills.
- Strong interpersonal and stakeholder-management capabilities.
- Ability to influence internal and external stakeholders at senior level.
- High personal accountability and a strong work ethic.
Application
Experienced operations leaders with a strong record of driving growth profitability operational excellence and people performance within complex multi-site environments are invited to apply.Required Experience:
Director
