Operations and Client Success Coordinator

Our client in the IT industry is seeking a proactive and highly organised Operations & Client Success Coordinator based in Bellville. This role will play a pivotal part in driving execution supporting client relationships and enhancing business operations. Working closely with leadership you will help turn ideas into action keep teams aligned and ensure clients receive an exceptional experience at every touchpoint. If you thrive in a fast-paced environment enjoy bringing structure to complexity and are passionate about making a meaningful impact this could be the perfect opportunity for you.

Responsibilities:

• Track projects tasks owners and deadlines across the business
• Capture actions from meetings and ensure follow-ups happen
• Coordinate and schedule meetings with new and existing clients
• Support client relationships and day-to-day client coordination
• Assist with marketing projects newsletters and client communication
• Help improve our CRM and internal systems so they actually add value

Education and Experience Requirements:

• Matric
• Relevant tertiary qualification would be advantageous
• 26 years experience in roles such as:
  • Operations Coordinator
  • Project Coordinator
  • Client Services / Account Support
  • Executive Assistant (operations-focused)
• Exposure to professional services MSPs or B2B environments is an advantage
• Not a technical role but comfort in a tech-enabled business is required
• Strong task tracking and follow-through
• Comfortable coordinating across multiple people and projects
• Highly organised and detail-oriented
• Reliable and structured working style
• Understands that follow-ups relationships and communication affect revenue
• Handles client-facing work with professionalism and discretion
• Comfortable working with CRM and project tracking tools
• Enjoys improving systems and workflows
• Thinks in terms of clarity structure and efficiency
• Clear professional written and verbal communication
• Confident liaising with clients suppliers and internal team members
• Able to clarify expectations diplomatically but firmly