Onsite Support Specialist

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The Opportunity

As an OSS Specialist you will provide Desk-Side Support to IT users addressing technical issues that require in-person assistance. This role involves collaborating with multiple IT support teams to resolve incidents and ensure a high-quality user experience. You will serve as a key representative of the IT organization acting as the primary interface between users and various IT functions.

How You Will Make an Impact

• Diagnose and resolve IT-related issues effectively and efficiently.
• Ensure computers and devices are delivered to users in a fully configured and ready-to-use condition.
• Provide guidance and ad hoc training on common IT issues and self-service tools.
• Manage the physical inventory of devices and accessories including maintaining accurate records in the Configuration Management Database (CMDB).
• Perform regular hardware inventory audits and stock checks.
• Coordinate device transportation and relocation through approved logistics providers.
• Manage warranty claims and repair processes in collaboration with Original Equipment Manufacturer (OEM) vendors.
• Identify and report risks that may impact the quality or continuity of OSS services.
• Support end users by maintaining and troubleshooting IT equipment and software in meeting rooms and collaboration spaces.
• Coordinate and assist third-party technicians during onsite activities.
• Conduct routine inspections of computer rooms including monitoring environmental conditions cabling equipment functionality and related infrastructure.
• Adhere to OSS governance requirements including escalation procedures meetings and service management processes.
• Follow OSS Runbooks Standard Operating Procedures (SOPs) and knowledge articles to ensure consistent service delivery.
• Recommend equipment enhancements and process improvements that drive operational efficiency and user satisfaction particularly within manufacturing or factory environments where applicable.
• Support process engineering and maintenance activities related to non-standard IT hardware specialized systems production equipment and machine control technologies where applicable.
• Assist with the setup deployment and maintenance of hardware and software solutions where applicable.

Your Background

• Degree diploma or other formal qualification in Information Technology from an accredited institution or completion of a recognized IT apprenticeship program.
• 3-5 years of relevant IT support experience.
• Strong verbal and written communication skills with the ability to effectively engage with both technical and non-technical audiences in English and the local language.
• Demonstrated proactive customer-focused and solution-oriented approach.
• Ability to work independently prioritize tasks effectively and take ownership of responsibilities.
• Legal authorization to work in the specified location. Employer-sponsored work visa support is not available for this position either now or in the future.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process Hitachi Energy uses digital and automated tools including Al-supported solutions to assist with activities such as application screening job matching and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process Hitachi Energy conducts pre-employment background checks that may include verification of employment history education criminal records and other relevant information in accordance with applicable laws.

For certain rolesparticularly those involving access to sensitive information financial responsibilities client data regulated environments or security-sensitive functionsadditional or more comprehensive background or security screenings may be required. These may include but are not limited to enhanced criminal history checks credit history reviews (where legally permissible) sanctions screening or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity and will always be conducted in compliance with applicable federal state and local laws. Candidates will be notified and where required asked to provide consent prior to the initiation of any such checks.