Onsite IT Support Technician

Red Ember is recruiting an Onsite IT Support Technician on behalf of our client based in Sandton to join their ideal candidate will require strong technical capabilities excellent communication skills and the ability to represent our company professionally.

Provide daily onsite support to end users. Troubleshoot and resolve hardware software and network issues. Maintain and support Windows desktops and related infrastructure. Assist with user account administration through Active Directory. Support email systems and ensure mail flow functionality. Communicate effectively with both technical and nontechnical users. Ensure professional conduct when dealing with the clients staff and environment. Maintain clients environment and uptime.

• 35 years of hands-on IT support experience specifically within Microsoft-based environments.
  
• Proven experience providing enduser desktop support for a network of approximately 50 users.
  
• Strong understanding of the Microsoft ecosystem including:
  
• Windows Server
  
• Windows 11 desktops
  
• Active Directory (user management group policies permissions)
  
• Windows File Server environments
  
• Level 1 desktop support experience including troubleshooting and resolving OS application and hardware issues.
  
• Solid desktop hardware knowledge. Experience supporting Microsoft Exchange and Microsoft 365 email environments.
  
• Good grasp of networking fundamentals.
  
• Proficiency with Microsoft Office applications.